Software Support Analyst - PERM FTE

Software Support Analyst (PERM

DIRECT HIRE

)

Location:

Onsite, 5 days per week/ CEDAR

RAPIDS IOWA DIRECT HIRE PERMANENT POSITION

NO H1b Visa, NO F1B visa. EAD, Green Card or US Citizen ONLY !

WHY APPLY?

We are seeking an Software Support Analyst to join a collaborative service desk team supporting both external clients and internal users. This role is primarily focused on application support for proprietary Windows-based software that integrates with paper scanning technology. The ideal candidate will bring a strong technical support background, be comfortable troubleshooting software issues, working directly with users, and analyzing client data files to determine the appropriate resolution. •For immediate

ONSITE IN OFFICE 5

days per week/ CEDAR

RAPIDS IOWA

consideration, please

DM CARRIE DANGER

on LinkedIn or send an email to me direct with your resume. My DIRECT email address can be found on my LinkedIn page. •

TOTAL COMP

up to $55K What You'll Do!: Provide Tier 1, Tier 2, and Tier 3 support for proprietary software applications Troubleshoot and resolve software, system, and user issues in a service desk environment Support clients through remote connections and direct user interaction Analyze client data files & troubleshoot Assist users with Windows-based software and Microsoft Office applications, particularly Excel Support software connected to paper scanning devices and related workflows Document issues, resolutions, and support activity through ticketing systems Collaborate with peers on the service desk and escalate issues when needed Support Environment 90% external client support 10% internal support Service desk structure includes Tier 1, Tier 2, and Tier 3 What We're Looking For Experience in application support, technical support, or service desk support Background supporting proprietary software or third-party software applications Strong knowledge of: o Windows operating systems o SQL Server o Microsoft Office, esp. Excel Ability to review and interpret client data files for troubleshooting Strong communication skills & a customer-service mindset Nice to Have Experience supporting document imaging, scanning software, or hardware-integrated application Why Join Us This is an opportunity to join a tenured team that plays a critical role in supporting clients and ensuring successful use of a specialized software platform. You'll work alongside experienced service desk peers in a hands-on support environment with exposure to multiple levels of technical troubleshooting. Background supporting proprietary software or third-party software applications, Windows operating systems, SQL Server, Microsoft Office, especially Excel. Software Support Analyst Direct Hire position up to $55K

BASE PLUS

Bonus + SOLID

BENEFITS!

For immediate / confidential consideration, it is best to call me directly or message me on LinkedIn, Carrie Danger, SVP Technology & Digital Practice / Permanent Placement Division, MIDWEST @ My Direct Office #: 515-259-6087 or my cell is 515-991-0863 AND e-mail resume confidentially to Carrie Danger - My direct email address is on my LinkedIn profile. What We're Looking For Experience in application support, technical support, or service desk support Background supporting proprietary software or third-party software applications Strong knowledge of: o Windows operating systems o SQL Server o Microsoft Office, especially Excel Ability to review and interpret client data files for troubleshooting purposes Strong communication skills and a customer-service mindset Technology Doesn't Change the World, People Do. ® Robert Half is the world's first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles. Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app and get 1-tap apply, notifications of AI-matched jobs, and much more. All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information. © 2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking "Apply Now," you're agreeing to Robert Half's Terms of Use and Privacy Notice .