Job Title:

IT Support - 2nd

Shift Location:

Waterloo, IA |

Onsite Shift:

2:30 PM - 11:00

PM Job Summary:

Provide onsite Tier 2 deskside IT support at the Engine Works (EW) facility. Support end users, hardware, software, printers, ServiceNow tickets, computer imaging, asset management, and standard IT processes.

Key Responsibilities:

Resolve Tier 2 desktop and end-user issues using established procedures and KB articles. Image computers, replace printer supplies, troubleshoot hardware/software, and manage IT assets. Resolve and document ServiceNow tickets and update asset/inventory records. Provide email, documentation, process tracking, and basic administrative support. Identify issues outside standard procedures and escalate appropriately. Maintain equipment, supplies, inventory, and service records. Provide basic troubleshooting for printers, networking, and desktop applications. Participate in weekend on-call rotation; overtime may be available. Travel between Waterloo-area locations may occasionally be required.

Requirements:

1+ year of IT support experience preferred; recent IT graduates may be considered. Knowledge of desktop computing, networking, and basic security concepts. Proficiency with Microsoft Office, internet, and intranet applications. High School diploma required; IT-related degree or equivalent experience preferred. Metatarsal safety boots required on the first day. #

IND2 LG R7

Pay:

$24.00 - $25.00 per hour

Benefits:

401(k) Dental insurance Health insurance Referral program Vision insurance Application Question(s): Are you a US Citizen or GCH? If on Visa please mention the Visa Status? Are you ready for background check and drug screen in accordance with the local law and regulations? Please confirm your email address and contact number? Cube Hub payroll is "Bi-Weekly, we pay every-other-Friday. Are you Comfortable with Bi-Weekly payroll policy? Please share your Street address, City and postal code. Please confirm the

Shift Shift:

2:30 PM - 11:00

PM Work Location:

In person