Help Desk Technician | Information Systems | Full Time (ON SITE)

Key Responsibilities:

Treat customers, peers, and other stakeholders with kindness and respect under all circumstances. Log support issues as reported by system users. Provide advice and assistance to users to resolve reported issues. Troubleshoot and resolve computer, software, application, and password related issues. Prioritize and assign reported issues to Systems Analysts as appropriate. Maintain proficiency with technology and software used at the hospital. Coordinate issue resolution with departments, physicians, other users, vendors, and IT staff. Answers telephone calls and provides information in accordance with company and department policy. Receives and screens telephone calls, mail, and visitors. Receives, handles, and transfers phone calls and messages within the department promptly and courteously. Keeps confidential information in a secure place. Performs other related duties as assigned or requested. Attends meetings as required.

Qualifications:

Required One year of relevant experience in IT support or a similar role. Knowledge of computer operating systems and common software applications.

Physical Demands:

Occasional lifting and carrying of supplies or equipment up to 30 lbs. Some climbing, stooping, kneeling, and reaching required to access equipment and supplies. Frequent use of computer, telephone, and other office equipment.

Work Environment:

Frequent exposure to noise from computer printers and telephones. Minimal exposure to bio-hazardous materials, moving parts on equipment, and electromagnetic fields. May experience irregular hours and shifts.