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Smurfit Westrock

Coordinator, Tech Trainer

Career Insights for Technical Support Manager / Supervisor

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Based on Idaho data

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What they do

A Technical Support Manager or Supervisor manages the work of technical support staff for a company or retail electronics store. Coordinates and supervises technical support operations or technical support services to customers. May train technical staff and help to resolve customer issues.

$59,459 / year median in Idaho

-10% projected decline

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Job Description

We are seeking a Technical Trainer to support team development through effective training, certification, and skill- building. This role is key to enhancing performance, ensuring safety, and fostering continuous learning across the organization.
Key Responsibilities:
Deliver daily technical training and support Partner with leadership to support new hire orientation, onboarding, and ongoing training. Conduct skill assessments, provide feedback, and track training progress. Develop and maintain training materials, SOPs, and learning solutions while promoting safety. Support hiring processes, conduct interviews, and train across all shifts as needed. How you Will Impact WestRock Strengthen team performance by improving skills and certification timelines. Drive efficiency by reducing training time, minimizing risks, and promoting continuous improvement.