The Dealer Business Specialist provides application support, troubleshooting, and issue resolution for dealer-facing software and business systems. Job Requirements At least 1 year of experience supporting software applications or business systems, including issue analysis and resolution; basic infrastructure, networking, or desktop support experience alone is insufficient. At least 1 year of experience in a service desk, application support, or customer support environment. Experience following established support procedures and escalation processes. Foundational understanding of Generally Accepted Accounting Principles (GAAP), including bookkeeping, general ledger, reconciliations, and financial statements. Preferred Skills Exposure to dealership operations or dealer-facing business applications. Familiarity with IT service management concepts, including ITIL or Lean Service Management (LSM). Experience with Microsoft technologies, including Office, Power Platform, or Dynamics 365. Basic understanding of security fundamentals, including identity management and multi-factor authentication (MFA). Working knowledge of SQL for data analysis or troubleshooting. Familiarity with API concepts and system integrations. Job Responsibilities Provide technical and functional application support to dealers and business users. Analyze, troubleshoot, and resolve issues affecting software applications and business systems. Follow established processes for application support and issue resolution. Escalate unresolved issues through appropriate support channels. Provide guidance on supported application functionality and usage.

Pay:

20-23/hr Benefit offerings include medical, dental, vision, term life insurance, short-term disability insurance, additional voluntary benefits, commuter benefits and 401K plan. Our program provides employees the flexibility to choose the type of coverage that meets their individual needs. Available paid leave may include Paid Sick Leave, where required by law; any other paid leave required by Federal, State or local law; and Holiday pay upon meeting eligibility criteria.

Disclaimer:

These benefit offerings do not apply to client-recruited jobs and jobs which are direct hire to a client.

Pay Details:

The Company will consider qualified applicants with arrest and conviction records in accordance with federal, state, and local laws and/or security clearance requirements, including, as applicable: The California Fair Chance Act Los Angeles City Fair Chance Ordinance Los Angeles County Fair Chance Ordinance for

Employers San Francisco Fair Chance Ordinance Massachusetts Candidates Only:

It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.