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Pikeville Medical Center

IPT INFORMATION SYSTEMS TECH

Entry-Level JobVerifiedNo experience needed

Pay: Not specified

Posted: 2 weeks ago

Location: Pikeville, KY (Onsite)

Last Updated: 2 weeks ago

Hours: Part-Time

Expires: 10/1/2026

Career Insights for Help Desk Technician / Analyst

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Based on Kentucky data

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What they do

A Help Desk Technician or Analyst provides technical support to computer users. Handles customer inquiries and works to resolve technical issues with computer hardware, software or networks. Provides customer support by phone, email, live chat or with screen sharing. May refer customers with complex system or application problems for more advanced technical support. Tracks help requests using a ticketing system.

$49,459 / year median in Kentucky

-17% projected decline

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Job Description

IPT INFORMATION SYSTEMS TECH

Show Map Location 911 BYPASS

ROAD, BUILDING

A, Pikeville, KY, 41501, United States Job Category

ADMINISTRATIVE

Employee Type Irregular PT Non-Exempt Required Degree High school Contact information Name Recruitment Services Phone (606) 430-2250 Email recruitment@pikevillehospital.org Description Information Systems Tech Requirements High school graduate or equivalent is required. One year vocational training and certification to work on computers or 2 or more years of experience in a related field. Undergraduate education and experience in Computer Science preferred. Summary Main focus is troubleshooting IT help desk calls to resolve application, equipment, and other end user application and technical issues for optimal customer satisfaction. Performs maintenance on IT equipment, resets logins and troubleshoots other IT help desk issues reported. Technicians assist with triaging calls when necessary while providing first level support. Technicians deploy various technology solutions and related equipment using optimal and efficient methodologies. Training and knowledge transfer are other necessary job duties. Ensures all computer software is deployed legally and securely while providing security and confidentiality at the highest level. Virus management, network management, and database management are also key job requirements.