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IT Helpdesk /Technical Support
Career Insights for Technical Support Engineer / Analyst
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Scorecard
Based on Michigan data
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What they do
A Technical Support Engineer or Analyst provides technical support as a part of an organization's information technology department, or assists customers with technical issues related to computer or technology products. Helps to maintain company computer and phone networks and troubleshoot problems Helps clients diagnose and solve computer or technology system problems.
$54,211 / year median in Michigan
-2% projected decline
Job Description
IT Helpdesk /Technical Support at Hallmark Global Solutions Ltd IT Helpdesk /Technical Support at Hallmark Global Solutions Ltd in Hamtramck, Michigan Posted in about 4 hours ago.
Type:
full-time
Job Title:
IT Helpdesk /
Technical Support Location:
Warren, MI 48397
Expected Duration:
1 Year contract with strong possibility of extension
Overview :
Looks Resumes who are having experience on Technical Support, Helpdesk, Troubleshooting, PC Hardware, Networking, LAN/WAN, IT Infrastructure, Incident Resolution, Customer Support, Problem Solving. Description/Responsibilities Technical Helpdesk Representative duties include problem recognition, research, isolation, resolution, and developing follow-up steps in support of IT systems that support vehicle programing. The Technical Helpdesk Representative is able to resolve less complex problems immediately, while more complex problems are escalated for resolution. The successful candidate will be able to work first and second shift as well as occasional Saturday hours. The Technical Helpdesk personnel must possess the following essential skills: Professional work history or training with a focus on IT or automotive systems Customer contact experience Self-motivated with a proactive approach to meeting and exceeding customer expectations. Computer hardware and software experience Knowledge of
LAN/WAN IT
infrastructure Ability to diagnose and repair PC hardware/ networking components Substantial problem solving abilities Ability to work and thrive in a team environment