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1000 Plastipak Packaging Inc. (US)

IT Help Desk Representative (Part-Time)

Pay: Not specified

Posted: 07/02/2026

Location: Plymouth, MI (Onsite)

Last Updated: 4 days ago

Hours: Part-Time

Expires: 10/10/2026

Career Insights for Help Desk Technician / Analyst

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What they do

A Help Desk Technician or Analyst provides technical support to computer users. Handles customer inquiries and works to resolve technical issues with computer hardware, software or networks. Provides customer support by phone, email, live chat or with screen sharing. May refer customers with complex system or application problems for more advanced technical support. Tracks help requests using a ticketing system.

$50,006 / year median in Michigan

-1% projected decline

Explore Career

Job Description

We are seeking a Help Desk Representative to join our on-site IT team in Plymouth. In this role, you will provide technical advice, support, and troubleshooting assistance to users across all levels and departments of the organization. The work schedule is Friday & Saturday evenings from 7pm to 7am. This is a long-term contract position.

You Will:

Provide first level support for all systems and ensure appropriate escalation to specialist teams. Support users within a particular area and aim to maintain an environment that enables them to perform their own role efficiently. React to reported problems in a manner which keeps disruption to a minimum ensuring the user is kept up to date as to the status of any problems they have. Work on assignments that are semi-routine in nature where ability to recognize deviation from accepted practices is required. Ensure faults are identified and repaired in accordance with all relevant health and safety regulations. Ensure repaired equipment is tested and performs to an agreed standard.

You Have:

Excellent customer service skills that could assist non-technical users in a professional and friendly manner. PC literate with a good working knowledge of Microsoft Office and Outlook required. Windows 11 experience required. Understanding of LAN and Networking concepts preferred. Web programming experience (JavaScript, VBScript, HTML, PHP, C, C++, CSS, XML, and SQL) preferred. Troubleshoot computer related issues over the phone locally and to remote locations. Plastipak is an Equal Opportunity Employer In order to process your job application, Plastipak collects and stores the personal information that you submit via this website. Please refer to Plastipak's Privacy Policy to understand how Plastipak uses and protects the information that you provide. Plastipak is a global leader in sustainable packaging and recycling solutions. Founded in 1967 and headquartered in Plymouth, Michigan, Plastipak operates over 60 sites around the globe with more than 6,000 employees. At Plastipak, we're proud of the work we do, the products we make, and the people who make it all possible. We're family-owned, and we put our people first. You may come to Plastipak looking for a job, but you'll stay because you'll find a career. Plastipak is a place where you can build a future you feel good about. Plastipak.com