An IT Specialist or Engineer provides information technology support for a business or organization. Coordinates installation, maintenance and upgrades of computer software and hardware. Maintains computer networks, monitors network security and provides database management. Manages communication with system users and vendors.
Information Technology Support Specialist Information Technology As our Information Technology Support Specialist, you'll troubleshoot desktops, hardware, and mobile devices; manage domain and Microsoft 365 accounts; support email and collaboration tools; and help keep the systems our care teams rely on running around the clock. It's a hands-on role that rewards someone who can diagnose a problem quickly and then explain the fix in plain language.
POSITION SUMMARY
Employment Type Full-time, benefits eligible Classification Hourly, Non-Exempt Location On-Site at Bethesda Grand Schedule 80 hours per pay period • Monday-Friday, 8:00 a.m. - 4:30 p.m. Pay Range Starting at $23.34 per hour; range $23.34 - $26.87 per hour, based on years of experience Department Information Technology Reports To Director of Information Technology
JOB RESPONSIBILITIES
Provide Frontline Technical Support — Serve as the first point of contact for help desk requests; diagnose and resolve a wide variety of hardware, software, printing, and operational issues; document tickets and resolutions consistently, and escalate complex problems as needed. Manage Accounts & Access — Create, modify, and disable user accounts in Active Directory and Microsoft Entra ID; manage group membership, permissions, and Microsoft 365 licensing; ensure access is granted and revoked promptly as team members are hired, change roles, and depart. Administer Microsoft 365 & Collaboration Tools — Support and administer email, Teams, SharePoint, and OneDrive; resolve everyday configuration questions and keep shared resources organized and accessible. Maintain Devices & Endpoints — Image, deploy, and maintain workstations, laptops, mobile devices, and peripherals; manage device enrollment and compliance through Microsoft Intune; track IT assets and keep inventory records accurate. Troubleshoot Network Connectivity — Resolve wired and wireless connectivity issues and perform basic network troubleshooting (TCP/IP, DNS, DHCP, Wi-Fi) across networks. Support Clinical & Operational Systems — Provide end-user support for nurse call, and other resident care and operational technologies, coordinate with vendors and service providers on hardware, software, and telecom issues. Other Duties as Assigned — The duties and responsibilities listed above are representative of the nature and level of work assigned and are not necessarily all-inclusive.
QUALIFICATIONS
Associate's degree in Information Technology, Computer Science, or a related field — or an equivalent combination of education and experience producing a strong computer and information systems background. 1-3 years of hands-on technical support experience in healthcare or senior living is preferred but not required. Experience with Microsoft Office and Windows domain environments (Excel, Outlook, Word, SharePoint, Teams). Experience with Active Directory and Azure AD / Microsoft Entra ID. Working knowledge of networking fundamentals (TCP/IP, DNS, DHCP, and Wi-Fi troubleshooting). Ability to explain technical concepts clearly to non-technical users. Excellent customer service, critical thinking, and problem-solving skills. Strong attention to detail with consistent documentation practices. Ability to maintain strict confidentiality of resident and employee information, consistent with HIPAA. CompTIA A+, Network+, or Microsoft certifications (such as Microsoft 365
Certified:
Modern Desktop Administrator Associate). Experience with Microsoft Intune for device management. Exposure to PowerShell scripting. Practical experience with remote support tools (N-able RMM, Microsoft Remote Desktop, or equivalent). Experience supporting Windows domain environments with hybrid cloud architectures.
PHYSICAL & MENTAL DEMANDS
Light to medium work, with periods of sitting at a workstation and regular walking between departments and buildings. Frequent bending, stooping, kneeling, and reaching to access equipment, cabling, and workstations. Occasional lifting and carrying of equipment up to 40 pounds. Sustained focus and problem-solving amid frequent interruptions and competing priorities.
