A Technical Support Engineer or Analyst provides technical support as a part of an organization's information technology department, or assists customers with technical issues related to computer or technology products. Helps to maintain company computer and phone networks and troubleshoot problems Helps clients diagnose and solve computer or technology system problems.
Temp to Perm
Desktop Support Technician
Posted on 17 August 26 by Andy Ringer
Laconia, NH $ - $
Job Description
Desktop Support Technician
Location:
Laconia, NH Pay Rate:
$24.00/HR W2 (increase to $30/HR upon hire)
Hours:
Mon-Fri, 8am-5pm
Duration:
Contract-to-Hire
Job Description
An experienced Level II Support Technician to provide on-site IT support services for a manufacturing customer in Laconia, NH. The technician will serve as the primary local technical resource supporting end users, desktop systems, mobile devices, manufacturing-connected technology, printers, scanners, and site infrastructure initiatives. This position requires strong technical troubleshooting skills, a customer-focused mindset, and the ability to work independently within a manufacturing environment.
Primary Responsibilities
End User Support
Deliver deskside support for hardware and software incidents affecting laptops, desktops, and workstations.
Troubleshoot and resolve Windows operating system issues, application issues, and peripheral device problems.
Provide VIP and executive support when required.
Support Microsoft 365 applications and standard business productivity tools.
Assist users with account access, device setup, and day-to-day technical issues.
Device Deployment & Lifecycle Services
Image, configure, deploy, and replace desktops, laptops, tablets, and mobile devices.
Perform hardware upgrades, break/fix repairs, and warranty coordination.
Execute refresh, migration, and asset management activities.
Maintain accurate asset inventory and asset tracking records.
Support patching and device compliance activities according to customer standards.
Site Technology Support
Support printers, label printers, handheld scanners, RF devices, and related workplace technology.
Troubleshoot manufacturing-related endpoint devices and local site technologies.
Assist with lab systems, virtual machine environments, and operational technology (OT) support as directed.
Perform technology setup and support for conference rooms and collaboration spaces.
Infrastructure & Smart Hands Support
Provide onsite "hands and feet" support for customer infrastructure and network teams.
Assist with switch, wireless access point, UPS, and network hardware activities following customer procedures.
Support cabling, rack, and equipment installation projects.
Participate in site moves, adds, changes, and infrastructure upgrades.
Coordinate with remote engineering teams during maintenance and project activities.
Operational Excellence
Manage incidents and service requests through ServiceNow or approved ticketing tools.
Meet service level expectations and maintain accurate ticket documentation.
Communicate effectively with users, site leadership, and support teams.
Identify trends and opportunities for process improvement.
Maintain compliance with customer security, safety, and operational standards.
Required Qualifications
3+ years of desktop, deskside, or field support experience.
Strong knowledge of Windows 10 and Windows 11.
Experience supporting Microsoft Office and Microsoft 365 applications.
Experience using ServiceNow or similar ticket management systems.
Understanding of TCP/IP networking fundamentals.
Experience supporting printers, peripherals, scanners, and mobile devices.
Excellent customer service and communication skills.
Ability to prioritize multiple tasks in a fast-paced manufacturing environment.
Rate / Salary
$ - $
Sector
Not Specified
Category
it
Skills / Experience
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Benefits
Not Specified
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