Our client is looking to add a Help Desk Analyst to their team. In this role, you'll serve as the final point of contact for end-user technical support, keeping hardware, software, and applications running smoothly while working hands-on with Windows 10/11, Microsoft 365, and Intune. •This role is a contract and is 5 days onsite in Westerville, OH• This role offers real ownership: you'll own the technical support process end-to-end, drive root cause resolutions, and help build out the endpoint management and training programs that shape the entire end-user experience. It's a great fit for a support professional who wants to grow into process improvement and project work while making a visible, daily impact. Required Skills & Experience Proven experience in an IT support/help desk role, ideally including on-site support Strong knowledge of computer systems, hardware components, software applications, and network infrastructure Familiarity with Windows operating systems (Windows 10 & Windows 11) Experience with the M365 environment and Intune management Desired Skills & Experience Experience creating, testing, and deploying end-user software, images, and patches via Endpoint Management tools Strong customer service mindset, with a track record of friendly, proactive end-user support Experience developing and delivering end-user training and documentation What You Will Be Doing Tech Breakdown Windows 10 & Windows 11 desktop support Microsoft 365 & Intune endpoint management Daily Responsibilities Serve as the final point of contact for end-user technical support, resolving hardware, software, and application issues at the root cause Own and document help desk procedures, resolutions, and support issues Implement, manage, and maintain Endpoint Management processes, including creating, testing, and deploying software, images, and patches Manage end-user and new-user training, setup, and support Proactively monitor systems for issues, identify improvement opportunities, and support new/upgraded product rollouts The Offer Bonus eligible You will receive the following benefits: Medical, Dental, and Vision Insurance Vacation Time Stock Options Applicants must be currently authorized to work in the US on a full-time basis now and in the future.