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KS
Kelly Services
Systems Admin / M365 / Intune
Career Insights for Technical Support Manager / Supervisor
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Scorecard
Based on Ohio data
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What they do
A Technical Support Manager or Supervisor manages the work of technical support staff for a company or retail electronics store. Coordinates and supervises technical support operations or technical support services to customers. May train technical staff and help to resolve customer issues.
$60,046 / year median in Ohio
-14% projected decline
Job Description
$50000 - $100000 A growing organization in the Westerville, Ohio area is seeking a full time Systems Support Administrator to join its IT team. This position offers the opportunity to support a Windows based environment while serving as a key resource for end user technology, workstation management, Microsoft 365 services, and day to day IT operations. The team is looking for someone who enjoys troubleshooting technical issues, supporting users, and gaining broader exposure to systems administration responsibilities. The individual will have the opportunity to work across desktop support, user administration, device provisioning, software deployment, and endpoint management initiatives. It is an excellent opportunity for a support professional looking to continue building experience with Microsoft technologies while taking on increased ownership and technical responsibility within a collaborative IT environment.
- Required Skills & Experience
- + Experience providing desktop support, technical support, or help desk support in a business environment + Strong troubleshooting skills across Windows hardware and software platforms + Experience supporting Windows 10 and Windows 11 environments + Experience managing user accounts, permissions, and access requests + Understanding of networking fundamentals including DNS, DHCP, TCP/IP, and connectivity troubleshooting + Exposure to Microsoft Intune or endpoint management solutions + Ability to work onsite and support multiple locations as needed •What You Will Be Doing•Tech Breakdown + 60% Windows Support & Administration + 25% Microsoft 365 & Endpoint Management + 15% Hardware, Networking & Infrastructure Support Daily Responsibilities + 75% Hands On Technical Support + 10% Documentation & Process Improvement + 15% Team Collaboration & Project Work •The Offer•You will receive the following benefits: + Medical, Dental, and Vision Insurance + Vacation Time Applicants must be currently authorized to work in the US on a full-time basis now and in the future.