Responsibilities:

Respond to high-volume inbound calls from providers and customers, delivering timely and effective technical support
Provide hearing aid fitting recommendations, troubleshooting, and product guidance
Build and maintain strong relationships with customers to ensure satisfaction and retention
Proactively identify customer needs and recommend solutions to enhance their experience
Document all customer interactions accurately within CRM systems
Follow up with customers to ensure issues are resolved and service expectations are met
Ensure compliance with company policies and regulatory requirements More about you:
Master's degree in Audiology or Hearing Instrument Specialist license required (AuD preferred)
3+ years of experience fitting, recommending, and troubleshooting hearing aids and related technology
Strong technical knowledge of hearing aid software and tools such as NOAH
Excellent communication skills with the ability to support both providers and consumers
Strong problem-solving skills with the ability to work independently in a fast-paced environment
Experience with CRM systems and multi-line phone systems preferred
Bilingual English/Spanish is a strong asset A minimum of 200Mb/sec download and 10Mb/sec upload speed internet connectivity is required to support any remote/hybrid employee functionality at Sonova Don't meet all the criteria?

If you're willing to go allin and learn we'd love to hear from you! We are looking forward to receiving your application via our online job application platform. For this position only direct applications will be considered.

Sonova does not recruit via app, telegram, carrier pigeon or any other format that does not include speaking with an actual human. If you are offered a job without speaking with someone please contact Sonova Human Resources What we offer: Medical, dental and vision coverage

Health Savings, Health Reimbursement, Flexible Spending/Dependent Care Accounts TeleHealth options 401k plan with company match
Company paid life/ad&d insurance Additional supplemental life/ad&d coverage available Company paid Short/Long-Term Disability coverage (STD/LTD) STD LTD Buy-ups available Accident/Hospital Indemnity coverage Legal/ID Theft Assistance PTO (or sick and vacation time), floating Diversity Day, & paid holidays
Paid parental bonding leave Employee Assistance Program (24/7 mental health support hotline, 5 company paid counseling sessions and more) Robust Internal Career Growth opportunities Tuition reimbursement Hearing aid discount for employees and family Internal social recognition platform
Plan rules/offerings dependent upon group Company/location.

This role's pay range is between:$73,000 - 85,000. This role is alsocommission eligible/bonus eligible.

How we work:

At Sonova, we prioritize the well-being of our employees and foster an inclusive environment that promotes engagement and collaboration. Our team-customized hybrid work model empowers teams to balance individual needs with business goals, offering flexibility and individualized time management. We recognize the importance of life outside of work and strive to create a supportive and motivating workplace where innovation thrives. Sonova is an equal opportunity employer. We team up. We grow talent. We collaborate with people of diverse backgrounds to win with the best team in the market place. We guarantee every person equal treatment in regard to employment and opportunity for employment, regardless of a candidate's ethnic or national origin, religion, sexual orientation or marital status, gender, genetic identity, age, disability or any other legally protected status. 163990 We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law. 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