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Help Desk Professional
Career Insights for Help Desk Technician / Analyst
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Based on Virginia data
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What they do
A Help Desk Technician or Analyst provides technical support to computer users. Handles customer inquiries and works to resolve technical issues with computer hardware, software or networks. Provides customer support by phone, email, live chat or with screen sharing. May refer customers with complex system or application problems for more advanced technical support. Tracks help requests using a ticketing system.
$59,208 / year median in Virginia
-9% projected decline
Job Description
Help Desk Professional
Arlington, Virginia bookmark_border
Save For Later Overview
We are seeking a help desk professional with hands-on experience working in a
PC LAN/WAN
environment supporting users with complex problems. This position is fast-paced and requires excellent organizational, problem solving, communication and follow-through skills. Helpdesk Professionals will be responsible for (not limited to) taking phone calls, answering customer inquiries, diagnosing technical issues, running tests, troubleshooting software and equipment, installing and updating software and hardware.
Responsibilities
The help desk professional is a crucial member of the Corporate Information Technology (IT) Group that manages the Company's technology infrastructure and user support systems, responsible for providing quality support to the end-user, remote workforce and systems teams.
This individual will foster and maintain user satisfaction via quality service and support, minimize problem resolution time and callbacks, implement end-user requests and participate in IT tactical plan implementation. Skills Required
Experience working at a help desk for a mid-sized geographically dispersed company is desirable
Helpdesk Professional I:
0-2 years of experience
Soft skills include
Patience
Empathy
Active listening
Sense of urgency
Good interpersonal skills
Well-organized
Speed and accuracy
Creativity and flexibility
Windows OS, Active Directory experience is desired
Okta Multi Factor Authentication is a plus
Exchange, Office 365 experience is a plus
Printer installation and configuration experience is a plus
Windows Server is a plus
Purchasing, receiving, shipping and equipment management
The ability to work with employees at all levels of the organization
The ability to obtain and maintain a security clearance is required
US Citizenship is required
Salary Range:
$50,000 - $60,000/Year, DOE Education
High school diploma required.
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Full-Time
verified_user
Security
Clearance
person
Entry-Level
business
On-site