IT Support Technician

IT Support Technician CisCom Solutions Lexington, KY Job Details Full-time $42,000•$48,000 a year 21 hours ago Benefits Health insurance Dental insurance 401(k) Tuition reimbursement Paid time off Vision insurance 401(k) matching Professional development assistance Flexible schedule Qualifications Operating systems Equipment troubleshooting High school diploma or GED Computer hardware Remote access software IT Full Job Description IT Support Technician IT Support Technician

FLSA STATUS

Non-Exempt

REPORTS TO

Help Desk Supervisor

SCHEDULE

8:00 am•5:00 pm / Monday•Friday Actual hours may vary. Evening and weekend hours may be required

INTRODUCTION

CisCom Solutions is a locally owned and managed IT service provider and was ranked 28th fastest growing company in Louisville. We are comprised of well-rounded professionals who are passionate about emerging technology and have exceptional customer service and communication skills. Some of our service offerings include IT consulting, Managed Services, Telephony / VOIP systems, Cloud services, Camera systems, Cabling, and Security Access.

POSITION SUMMARY

The Support Technician position monitors and provides technical support for incoming issues related to computer systems, networks, software, and hardware, utilizing diagnostic tools and troubleshooting skills. To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the responsibilities, knowledge, skills, educations, and experience required.

GENERAL SKILLS

Customer service focused, with a high level of professionalism. Ability to troubleshoot, diagnose, and resolve basic computer / technical issues. Excellent organizational, oral, and written communication skills. "Team player" mentality and willingness to work with others. Strong organizational, analytical, and problem-solving skills. Positive thinker and detail oriented. Strong documentation skills. Strong interpersonal skills. Ability to effectively communicate technical issues in a clear, concise, professional manner

RESPONSIBILITIES

Monitor and respond to Help Desk phone calls, emails, assigned tickets, and walk-ins in a prompt and courteous manner. Communicate with customers on issues in a friendly and easy to understand manner. Identify and resolve issues in a timely manner to achieve customer satisfaction. Collaborate in a team environment and assist members with technical issues. Evaluate and escalate significant and recurring issues to a Systems Engineer. Perform routine computer hardware and software upgrades and backups. Facilitate computer workstation troubleshooting and setup. Maintain daily performance of computer systems. Assist with a wide variety of projects. All other duties as assigned.

EXPERIENCE

Basic knowledge of Microsoft Exchange, Skype, and other communication packages. Basic knowledge of networking, switches, routing, VPNs, and wireless technology. Basic knowledge of Storage systems, backup software, and disaster recovery. Basic knowledge of System Management and Remote Monitoring software. Basic knowledge of security protocols, intrusion prevention, and detection. Basic knowledge of ticketing systems to track time, materials, and effort. Basic knowledge of Microsoft Office 365 Administration. Basic knowledge of Microsoft Remote Desktop Services. Basic knowledge of Microsoft based operating systems. Basic knowledge of SonicWall products. Basic knowledge of Ubiquiti products. Basic knowledge of Cisco products. Basic knowledge of Dell products. Basic knowledge of VOIP systems.

EDUCATION AND TRAINING

Bachelor's Degree preferred. High School Diploma/GED or better required. Three or more years of IT related experience required. Certifications that demonstrate fundamental IT support knowledge preferred.

Job Type:

Full-time Pay:

$42,000.00•$48,000.00 per year

Benefits:

401(k) 401(k) matching Dental insurance Flexible schedule Health insurance Paid time off Professional development assistance Tuition reimbursement Vision insurance

Work Location:

Hybrid remote in Lexington, KY 40503