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IT Systems Engineering Team Lead
Career Insights for Help Desk Technician / Analyst
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What they do
A Help Desk Technician or Analyst provides technical support to computer users. Handles customer inquiries and works to resolve technical issues with computer hardware, software or networks. Provides customer support by phone, email, live chat or with screen sharing. May refer customers with complex system or application problems for more advanced technical support. Tracks help requests using a ticketing system.
$59,208 / year median in Virginia
-9% projected decline
Job Description
INFORMATION TECHNOLOGY
DivisionIT TECH SUPPORT
Requisition Number 2026318 Number of hours worked per week 40+ Work Schedule Monday- Friday-8 am
- 5 pm
Alpha Status:
This position has been designated as Alpha requiring employees to work during inclement weather, regardless of the City's operational status. Must be available to work evenings, weekends, and holidays when required to meet operational needs. Rotating on-call requirement. Work Site Location Chesapeake, VA Position Driving Requirement O- Occasional Pay Grade GE20 Pay Basis Semi-Monthly Advertised Salary $87,000
- 120,000; Depending on Qualifications and Experience. Job Description Systems Engineering Team Lead
- City of Chesapeake The City of Chesapeake's Department of Information Technology (IT) Infrastructure Operations Team is searching for a Systems Engineering Team Lead.
CJIS , HIPAA
, cybersecurity, and regulatory compliance requirements. Lead emergency response and major incident management activities. Vendor Management Maintain and manage relationships with the City's IT vendors and partners. Prepare business cases, cost estimates, procurement documentation, and technology funding requests. Monitor expenditures and ensure responsible stewardship of public resources. Evaluate vendor proposals. Identify opportunities for cost optimization, consolidation, and operational efficiency. Performance Metrics and Leadership Expectations Maintain infrastructure availability and reliability targets for critical systems and services. Deliver projects on schedule, within scope, and within approved budget parameters. Improve service delivery through measurable reductions in incidents, outages, and operational risks. Ensure timely completion of employee performance evaluations and development plans. Maintain current documentation, disaster recovery procedures, and operational standards. Promote customer satisfaction through responsive and effective service delivery. Drive continuous improvement initiatives through automation, modernization, and process optimization. The City of Chesapeake offers an exceptional range of benefits. Please browse our Benefits Brochure, for a full list of benefits and employee perks.Required Qualifications Vocational/Educational Requirement:
Requires any combination of education and experience equivalent to a bachelor's degree in computer science, information systems, or a closely related field.Experience:
In addition to satisfying the vocational/education standards, this class requires a minimum of four years of related, full-time equivalent experience.Special Certifications and Licenses:
Requires a valid driver's license and a driving record in compliance with City Driving Standards .Special Requirements:
Employees may be expected to work hours in excess of their normally scheduled hours in response to short-term department needs and/or City-wide emergencies. Emergency operations support work and work locations may be outside of normal job duties. Preferred Qualifications- Public sector or local government IT experience. Experience with Nutanix, AWS , VMware Cloud Foundation, NSX
- T, vSAN, and automation platforms.
ITIL , VCP , AWS
Solutions Architect or equivalent. Seven or more years of progressively responsible IT infrastructure experience. Three or more years of supervisory, management, or team leadership experience. Experience managing enterprise Microsoft servers, Entra/M365, VMware, cloud, storage, identity management, and backup technologies. Strong project management, communication, budgeting, and organizational skills. Demonstrated ability to lead teams, manage competing priorities, and build effective stakeholder relationships. Posting Detail Information Job Open Date 08/07/2026 Job Close Date Open Continuous Yes Special Instructions to Applicants This position is eligible for a sign-on bonus. Apply NOW ! Candidates must be U.S. citizen, possess a U.S. Work Permit, or have Permanent Residency.CJIS / PREA
Disclaimer :
This position will provide direct support to the City's Public Safety departments and will have physical access to public safety buildings and/or access to confidential and sensitive public safety databases. As such, and in compliance with federal regulations and guidelines, City of Chesapeake Information Technology staff and contractors must receive a Criminal Justice Information Systems ( CJIS ) criminal background clearance and may require a Prison Rape Elimination Act ( PREA ) criminal background clearance prior to employment and annually thereafter while employed or under contract with the City of Chesapeake. Automatic disqualifiers related to the CJIS and PREA criminal background checks apply, including but not limited to, US Citizenship and/or minimum ten (10) years US Residency requirements. ADA Checklist Overall Physical Strength Demands Overall Physical Strength Demands L=Light- Exerting up to 20 lbs. occasionally, 10 lbs. frequently, or negligible amounts constantly OR requires walking or standing to a significant degree. Physical Demands C = Continuously
- 2/3 or more of the time. F = Frequently
- From 1/3 to 2/3 of the time. O = Occasionally
- Up to 1/3 of the time. R = Rarely
- Less than 1 hour per week. N = Never
- Never occurs. Standing Occasionally
- Up to 1/3 of the time. Sitting Continuously
- 2/3 or more of the time. Walking Occasionally
- Up to 1/3 of the time. Lifting Occasionally
- Up to 1/3 of the time. Lifting Amount Exerting up to 20 to 50 lbs Carrying Rarely
- Less than 1 hour per week. Carrying Weight Exerting up to 20 to 50 lbs Pushing/Pulling Rarely
- Less than 1 hour per week. Pushing/Pulling Weight Exerting up to 20 to 50 lbs Reaching Rarely
- Less than 1 hour per week. Handling Rarely
- Less than 1 hour per week. Fine Dexterity Continuously
- 2/3 or more of the time. Kneeling Rarely
- Less than 1 hour per week. Crouching Rarely
- Less than 1 hour per week. Crawling Rarely
- Less than 1 hour per week. Bending Rarely
- Less than 1 hour per week. Twisting Rarely
- Less than 1 hour per week. Climbing Rarely
- Less than 1 hour per week. Balancing Rarely
- Less than 1 hour per week. Vision Continuously
- 2/3 or more of the time. Hearing Continuously
- 2/3 or more of the time. Talking Continuously
- 2/3 or more of the time. Foot Controls Rarely
- Less than 1 hour per week.
- 2/3 or more of the time. F = Frequently
- From 1/3 to 2/3 of the time. O = Occasionally
- Up to 1/3 of the time. R = Rarely
- Less than 1 hour per week. N = Never
- Never occurs. Time Pressures Frequently
- From 1/3 to 2/3 of the time. Emergency Situations Rarely
- Less than 1 hour per week. Frequent Change of Tasks Frequently
- From 1/3 to 2/3 of the time. Irregular Work Schedule/Overtime Occasionally
- Up to 1/3 of the time. Performing Multiple Tasks Simultaneously Continuously
- 2/3 or more of the time. Working Closely with Others as Part of a Team Continuously
- 2/3 or more of the time. Tedious or Exacting Work Occasionally
- Up to 1/3 of the time. Noisy/Distracting Environment Rarely
- Less than 1 hour per week.
- ).
- Do you possess a valid driver's license and a driving record that is in compliance with the City's Driving Standards?