IT services company seeks an IT professional to join our support team. Our team works directly with clients both on-site and remotely to provide the support necessary to keep their networks running efficiently. This position will act as 1st level, remote support.

Responsibilities include:

Troubleshooting and supporting existing customer systems including a variety of hardware, software, and site-specific applications used in both SMB and enterprise-level environments using remote support tools Analyzing symptoms, while communicating effectively with clients who may have a broad range of technical abilities Preparing new systems for deployment Create/Deactivate user accounts, update permissions, reset passwords and update user information Effectively communicate and track troubleshooting steps in the ticketing system so escalated tickets are easily transferred to next level support Maintain a high level of courteous customer service at all times About Sidium Solutions Sidium is made up of a small team of highly-skilled and certified network engineers and is known for building strong relationships with our clients. We have a habit of creating or tweaking a job opening to take advantage of certain strengths when we find a great candidate. Our staff consists of dedicated team members who have a strong sense of humor and respect for delivering the best quality of service. Required Skills Self-Motivated with strong problem solving and communication skills Understanding of industry standards and best practices Familiar with technologies from vendors such as Microsoft, VMWare, HP, Lenovo, HPE, Datto, Fortinet, RingCentral Education/ Experience Associate or Bachelor's degree in Info Systems Technology or related field, preferred but not required CompTIA A+ Certification, preferred but not required PA driver's license with good driving record, required

Job Type:

Full-time Benefits:

401(k) Dental insurance Health insurance Paid time off

Work Location:

In person