Technical Support Representative

If you are motivated by working in a small, tight-knit team where each day can be its own adventure, you may be the best person to fill our Technical Support Representative position. Under the direction and supervision of the Operations Director, this role serves as the primary contact for our members and is responsible for maintaining the highest standards of satisfaction. Responsibilities and Duties - Provides technical telephone support for members on a variety of hardware and software problems including operating system support, application support, and system access support. Managing multiple tickets simultaneously while maintaining high customer service standards. Use various systems/tools to diagnosis and troubleshoot members issues. Identifying hardware and software solutions. Troubleshooting technical issues. Diagnosing and repairing faults. Resolving network issues. Installing and configuring hardware and software. Speaking to customers to quickly get to the root of their problem. Providing timely and accurate customer feedback. Talking customers through a series of actions to resolve a problem. Following up with clients to ensure the problem is resolved. Replacing or repairing the necessary parts. Supporting the roll-out of new applications. Managing multiple cases at one time. Testing and evaluating new technologies. Qualifications To perform the essential duties of this job satisfactorily, an individual must be organized, self-motivated and committed to helping members within our team structure. Must be familiar with Cellular Technology; Home Wi-Fi Networks Proficient oral and written communication skills. Advanced interpersonal skills. Ability to work at a fast pace and/or handle shifting priorities in a professional and timely manner. Requires excellent attention to details Experience with Freshworks Products preferred.

Job Type:

Full-time Pay:

$35,000.00 - $45,000.00 per year

Benefits:

Paid time off

Work Location:

Hybrid remote in Spring Hill, TN 37174