Technology Support Specialist Futura Title & Escrow Boise, ID Job Details Full-time $21 - $25 an hour 3 hours ago Benefits Paid holidays Health insurance Paid time off Retirement plan Qualifications Desktop computer repair Computer operation Network troubleshooting Mobile device support Email customer support Technical support via phone Phone communication Computer literacy In-person customer service Hardware maintenance Incident Escalation Printer (troubleshooting support) User training (technical support) High school diploma or GED Computer hardware Desktop (troubleshooting support) Computer management Hardware configuration Remote access software Desktop applications Technical customer support for office equipment Productivity software Technical support via email Desktop administration Escalation handling Communication skills Peripheral hardware support Entry level IT department experience Under 1 year Full Job Description This is an in-person, on-site position based in Boise, Idaho.

Company Overview:

Futura Title & Escrow has established strong roots in the Pacific Northwest since entering the title insurance business in Boise, Idaho, in 1975. Our strategic focus on territorial expansion has led to a successful network of 76 branches across six states, providing comprehensive real estate services. Our subsidiaries include Alliance Title & Escrow, AmeriTitle, Kittitas Title and Escrow, Momentum Title Agency, and Pacific Alliance Title. About the Role Are you passionate about solving tech puzzles and helping people? Join our dynamic IT team as a Technology Support Specialist! Whether you're just starting your career or bringing years of experience, we value your unique perspective and skills. What You'll Do Be the first line of support for tech issues—via phone, email, or in person Troubleshoot hardware, software, and network hiccups Set up and configure computers, mobile devices, and software Use remote tools to assist users across locations Keep detailed records in our ticketing system Apply updates, perform backups, and support IT maintenance Provide friendly, clear training to users Escalate complex issues when needed Adapt to evolving tech and team needs What You Bring High School Diploma or equivalent Zero to two years of experience in information technology support or a related field; internships and academic projects are considered. Basic experience providing technical support to end users. Familiarity with Microsoft Office and common productivity tools. General knowledge of computer systems, mobile devices, printers, and basic software troubleshooting. Strong communication skills and a customer-first approach when assisting users with technical issues. Ability to explain technical concepts to non-technical users. Attention to detail in documenting support activity and following established procedures. What We Offer We believe in supporting our team across all stages of life and career.

Our benefits include:

Comprehensive healthcare coverage Retirement savings plans with company match Generous paid time off and holiday Professional development and training opportunities