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VT
Valce Talent Solutions
Desktop Support
Career Insights for Technical Support Engineer / Analyst
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Scorecard
Based on South Carolina data
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What they do
A Technical Support Engineer or Analyst provides technical support as a part of an organization's information technology department, or assists customers with technical issues related to computer or technology products. Helps to maintain company computer and phone networks and troubleshoot problems Helps clients diagnose and solve computer or technology system problems.
$56,633 / year median in South Carolina
-8% projected decline
Job Description
Field service engineer -
Desktop Support Responsibilities:
We are seeking a Field Services engineer with 4-7 years of onsite desktop support experience across office and factory environments. The role covers break/fix and deployment support for laptops/desktops, rugged factory laptops, printers, handheld scanners, and conference room A/V devices. The technician will execute incidents/requests via ITSM processes, leverage tools like IT Shop, SCCM, Nexthink for endpoint visibility, and apply strong Windows plus basic networking troubleshooting to restore services quickly Key Responsibilities- Provide hands-on onsite support (break/fix, deployments, escalations) for laptops/desktops, rugged factory devices, printers (HP/Lexmark), handheld scanners, and conference room A/V systems.
- Monitor ticket queues and assign tickets through ITSM tools;
- Perform incident management, RCA for major incidents , and drive issue prevention.
- Create and maintain SOPs, runbooks, and knowledge articles .
- Utilize tools such as
SCCM, IT
Shop, and Nexthink for endpoint visibility and support efficiency.- Apply strong Windows troubleshooting skills and basic network diagnostics to restore services quickly.