Job Description Insight Global is seeking a Senior Service Desk Engineer to join a growing IT Infrastructure team. This individual will serve as a Level 2 escalation resource, providing advanced technical support for end users while helping drive service desk improvements and mentoring junior team members. The ideal candidate has strong Microsoft technologies experience, excellent troubleshooting skills, and a customer-first mindset supporting enterprise-scale environments. Day-to-Day Resolve escalated service desk tickets and complex technical issues Provide remote and onsite support for end users across desktop and collaboration technologies Administer and support Microsoft 365, Teams, Active Directory, and Windows environments Troubleshoot networking connectivity, file share permissions, VPN access, and endpoint issues Deliver white-glove VIP support for executive stakeholders Partner with clients and internal teams to identify root causes and implement long-term solutions Mentor junior service desk technicians and assist with training initiatives Support ticketing operations through ManageEngine ServiceDesk and related tools Assist with small IT infrastructure and service delivery projects Develop and implement solutions to reduce recurring technical issues We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.

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https://insightglobal.com/workforce-privacy-policy/. Skills and Requirements Bachelor's degree in Information Technology, Computer Science, or related field 6+ years of hands-on IT support or service desk engineering experience Administering M365 and MSN Teams Providing support for end user groups of over 3500 people Provision and knowledge of how to provide white glove VIP support Networking connectivity and file share permissions Microsoft Windows Desktop Operating Systems (XP, Vista, Windows 7, Windows 8, Windows 10) Microsoft Windows Server Operating Systems (2003, 2008, 2012) Microsoft Active Directory, IIS, SQL Server (2005, 2008, 2008 R2), and Remote Desktop/Terminal Services Server Hardware Technologies Data backup and Recovery Support, Corporate Antivirus Support, and VPN Connectivity Support VMware Horizon / VDI Strong customer service, troubleshooting, and communication skills Master's degree in a related field VMware Horizon / VDI experience Windows Server administration experience Experience with IIS and SQL Server environments Prior experience mentoring junior IT staff Experience supporting healthcare organizations or environments handling PHI Exposure to AI productivity tools such as Microsoft Copilot