A public sector client of ours in Austin, Texas is looking for two Level 1 Technicians for a 11-month contract that is likely to extend. This role will be onsite in their Austin office. The Level 1 Support Technician will assist with hands-on technical support and manual labor associated with a computer and docking station refresh project. This role will support the day-to-day work of imaging computers, replacing equipment, migrating user data, moving hardware, and assisting with basic hardware and software troubleshooting. The selected technicians will be part of a project team that includes an agency subject matter expert and a project manager responsible for coordinating and leading the work. The agency will provide the process and procedures for completing refresh activities. This position is best suited for a dependable, customer-focused technician with basic desktop support experience, knowledge of personal computers and peripherals, and the ability to follow established processes in a professional work environment. Windows 11 technical support experience is helpful but not required.
Key Responsibilities:
Computer Refresh & Hardware Support Assist with the computer and docking station refresh project. Image computers according to agency-provided procedures. Replace existing computers and docking stations with refreshed equipment. Migrate user data as part of the computer replacement process. Install, maintain, move, test, and upgrade new and existing hardware and software. Lift and relocate equipment weighing up to thirty (30) pounds. Technical Support & Troubleshooting Provide technical assistance and support for hardware, software, application, and peripheral issues. Maintain, analyze, troubleshoot, and repair computer systems, hardware, and computer peripherals. Support personal computers, printers, microcomputers, and related components. Assist in monitoring and supporting the use and interface of systems, subsystems, and software applications. Troubleshoot information systems and assist users with basic technical issues. Documentation & Security Document service activities and assist in preparing service record documentation. Maintain, upgrade, or replace hardware and software systems as needed. Maintain necessary security controls over software. Follow agency-provided procedures and project documentation requirements. Support data access or data transfer activities involving local, state, or federal databases when required. Customer Service & Team Collaboration Provide excellent customer service to end users throughout the refresh process. Work cooperatively with agency staff, project team members, and other stakeholders. Communicate clearly and professionally, both verbally and in writing. Handle multiple tasks, prioritize assigned work, and meet project deadlines.
Note:
Candidates who do not meet the minimum requirements will not be considered for this opportunity.
Required Experience:
High school diploma or equivalent. Minimum of one (1) year of experience or demonstrated knowledge in desktop support, computer operations, hardware support, or a related technical support function. Knowledge of personal computers, computer components, printers, and microcomputer terminology. Knowledge of computer software, computer hardware, information systems, and information security policies and procedures. Working knowledge of Windows operating systems. Experience using Microsoft Office Suite. Experience using WordPerfect. Ability to install, maintain, move, test, and upgrade hardware and software. Ability to provide technical assistance and support for applications and hardware problems. Ability to troubleshoot computer systems, hardware, peripherals, and information systems. Ability to operate information technology systems. Ability to maintain necessary security controls over software. Ability to document service records and technical support activities. Ability to handle multiple tasks, prioritize work, and meet deadlines. Ability to work cooperatively with others in a professional work environment. Ability to provide excellent customer service. Ability to lift and relocate up to thirty (30) pounds. Effective oral and written communication skills.
Preferred Experience:
Windows 11 technical support experience. Experience supporting computer refresh, desktop deployment, imaging, or hardware replacement projects. Experience migrating user data during computer replacement or upgrade projects. Experience working as part of a structured project team with defined procedures and timelines. Apply Now Share This Post
