Application Production Support Analyst - Hybrid#26-09002

Charlotte, NC

Irving, TX

Onsite

Contract

Starts 9/29/2026

Ends 9/28/2028

Job Description

Genesis10 is currently seeking an Application Production Support Analyst - Hybrid for a position with a Global Financial Institution located in Irving, TX or Charlotte, NC. This is a 24+ month contract opportunity.

We are seeking an experienced Application Production Support Analyst to support a portfolio of AI-driven applications and platform solutions. This role focuses on maintaining the stability, performance, and operational support of innovative AI products and micro front-end applications used across the organization. The ideal candidate will have a strong production support background and excellent troubleshooting skills, as this role is focused on platform support, incident resolution, and deployment support rather than software development.

Responsibilities:

Provide Level 2 application and platform support for AI-enabled solutions and micro front-end applications

Troubleshoot and resolve production issues, technical failures, and application-related incidents

Support day-to-day platform operations, ensuring application stability and availability

Participate in deployments, releases, and post-implementation validation activities

Investigate failed requests, identify root causes, and coordinate resolution efforts across support and product teams

Work closely with product partners and stakeholders to understand operational requirements and support needs

Monitor application health and proactively identify opportunities to improve reliability and support processes

Support emerging and evolving AI technologies in a rapidly changing environment

Requirements:

• 5 years of Systems Engineering, Technology Architecture, or Application Production Support experience
• Experience supporting business applications in a production/BAU environment
• Experience troubleshootingplex application issues and driving them to resolution
• Experience supporting application deployments and post-release validation activities
• Strong analytical and problem-solving skills with the ability to adapt to new technologies and changing priorities
• Self-starter with the ability to quickly learn unfamiliar applications and tools independently
• Demonstrated history of stability and longevity in previous roles

Desired skills:

MongoDB

Tachyon search technology or similar enterprise search platforms

Salesforce production support and business-as-usual support experience

Experience supporting AI-driven applications or automation platforms

Experience supporting applications that leverage search, knowledge management, or document-processing capabilities

Exposure to Amelia or similar automation technologies

Pay range: $51.72 - $59.72 per hour

Only candidates available and ready to work directly as Genesis10 employees will be considered for this position.

If you have the described qualifications and are interested in this exciting opportunity, please !

Ranked a Top Staffing Firm in the U.S. by Staffing Industry Analysts for six consecutive years, Genesis10 puts thousands of consultants and employees to work across the United States every year in contract, contract-for-hire, and permanent placement roles. With more than 300 active clients, Genesis10 provides access to many of the Fortune 100 firms and a variety of mid-market organizations across the full spectrum of industry verticals.

For contract roles, Genesis10 offers the benefits listed below. If this is a perm-placement opportunity, our recruiter can talk you through the unique benefits offered for that particular client. Benefits of Working with Genesis10:

Access to hundreds of clients, most who have been working with Genesis10 for 5-20+ years.

The opportunity to have a career-home in Genesis10; many of our consultants have been working exclusively with Genesis10 for years.

Access to an experienced, caring recruiting team (more than 7 years of experience, on average.)

Behavioral Health Platform

Medical, Dental, Vision

Health Savings Account

Voluntary Hospital Indemnity (Critical Illness & Accident)

Voluntary Term Life Insurance

401K

Sick Pay (for applicable states/municipalities)

Commuter Benefits (Dallas, NYC, SF, and Illinois)

For multiple years running, Genesis10 has been recognized as a Top Staffing Firm in the U.S., as a Best Company for Work-Life Balance, as a Best Company for Career Growth, for Diversity, and for Leadership, amongst others. To learn more and to view all our available career opportunities, please visit us at our website.

Genesis10 is an Equal Opportunity Employer. Candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.