Summary Job title:

Desktop Support Technician Job ID:

null

Department:

Operations/IT Service Center Location:

null-null

Description Summary:

Consolidated Electrical Distributors Inc. is seeking a Desktop Support Technician to support and maintain all aspects of the Service Center's systems and employees. This will include but not be limited to face-to-face interaction with users, hardware and software tasks, onsite end-user support, and configuration support of Windows operating systems. The successful candidate will display excellent customer service skills and quick decision making to identify and resolve technical inquiries as well as perform various technical and support tasks as assigned.

Reports to:

IT Operations Manager Minimum Qualifications:

+

+ Bachelor's Degree or equivalent +

+ Two-plus years of experience installing, configuring, troubleshooting and repairing computers and applications in a domain environment +

+ Possess a passion for providing excellent customer service +

+ Confidence to interact with a wide range of people from clerical staff, network specialists, developers, senior management, and vendors +

+ Physical qualifications required to perform the job function include the ability to lift 20 lbs. as well as to sit for long periods of time. +

+ Proficiency to read, write and communicate orally the English language, especially IT technical terms and concepts. +

+ Advanced math skills including: addition, subtraction, multiplication, division, percentages, ratios, discounts/multipliers and probabilities. +

+ Knowledgeable in the use of Microsoft Word, Excel and Outlook +

+ Competence to set up and operate a personal computer, printers and external computer peripherals.

Preferred Qualifications:

+

+ Knowledge of installing, configuring, monitoring and troubleshooting Windows and Apple computers. +

+ Experience supporting Microsoft Office products including O365. +

+ Active Directory administration experience. +

+ Working knowledge of anti-virus, anti-spam applications. +

+ Experience working with Help Desk ticketing systems. +

+ Installation and support of video conferencing equipment. +

+ Eagerness and ability to learn other hardware and software as they become pertinent to the business needs. +

+ Proven troubleshooting skills. +

+ Management and support of VPN access accounts. +

+ Basic understanding of networking. +

+ Extensive knowledge of computer applications and conceptually, how they work. +

+ Organizational skills sufficient to ensure all calls are logged and follow-up is complete. +

+ Ability to answer telephones and provide courteous, prompt and efficient customer service. +

+ Ability to organize multiple tasks and prioritize them to meet specific deadlines.

Working Conditions:

+ Office environment

+ Minimal travel required

Supervisory Responsibilities:

No Essential Job Functions:

+ Work as part of a team in a fast-pace environment supporting Service Center employees.

+ Provide internal technical support, password resets / account unlocks.

+ Understand PC hardware and software installation, troubleshooting, break/fix, imaging.

+ Manage ticket queues and priorities.

+ Onboarding of new employees including new hardware deployment, initial end-user walkthrough.

+ Offboarding requests including account deactivation and hardware collection.

+ Provide phone support for end-users.

+ Provide customer service, technical support and guidance to Service Center personnel where required.

+ Monitor and resolve or report violations of Company and I.T. policies primarily with regards to I.T. security, network and software standards. CED is an Equal Opportunity Employer

•Disability |

Veteran Other Compensation:

The following additional compensation may be applicable for this position: +

Profit Sharing Benefits:

Benefits available for this position are: + Insurance

•Medical, Dental, Vision Care for full-time positions + Insurance

•Medical only for part-time positions, 30+ hours/week

+ Disability Insurance

+ Life Insurance + 401(k)

+ Paid Sick Leave

+ Paid Holidays

+ Paid Vacation

+ Health Savings Account (HSA) and matching

+ Dependent Care Flexible Spending Account (FSA)

+ Teledoc

+ Paid Pregnancy & New Parent Leave