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United States Coast Guard, Community Services Command

IT Network Specialist (HelpDesk/CustSupport)

Pay: Not specified

Posted: 2 weeks ago

Location: Chesapeake, VA (Onsite)

Last Updated: 1 week ago

Hours: Full-Time

Expires: 10/7/2026

Career Insights for Help Desk Technician / Analyst

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Based on Virginia data

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What they do

A Help Desk Technician or Analyst provides technical support to computer users. Handles customer inquiries and works to resolve technical issues with computer hardware, software or networks. Provides customer support by phone, email, live chat or with screen sharing. May refer customers with complex system or application problems for more advanced technical support. Tracks help requests using a ticketing system.

$59,208 / year median in Virginia

-9% projected decline

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Job Description

Turn Tech Problems into Solutions! Put your IT skills to work supporting CSC and Coast Guard Exchange operations. If you're a customer-focused problem solver with hands-on experience troubleshooting systems, networks, and user issues, we want you on our team!

Qualifications:

Minimum :

Certificate or associate's degree in computer science, Information Technology, or closely related field; or high school diploma or GED and two (2) years of helpdesk support including MS Office 365. Flexible work hours required, including holidays, weekends and evenings. Available to work standard and off duty hours as required to support and sustain IT functions. Experience configuring, implementing, administering, and troubleshooting distributed Windows servers and workstations, network switches, wireless access points/controllers, firewalls, VPN, and Point of Sale (POS) systems. Experience with Active Directory, creating, deleting and modifying user accounts. Ability to routinely lift 30 lbs. Preferred (in addition to the minimum): Bachelor's Degree in Computer Science or a closely related field or 4years of experience with computer systems and design; troubleshooting techniques; and full understanding of all Windows Architecture including Windows Server experience may be substituted for education requirement. Active certification in related Microsoft IT certifications such as MTCS or MCSA (Windows Client/Server). Network+ and Security+ certifications.