A Technical Support Engineer or Analyst provides technical support as a part of an organization's information technology department, or assists customers with technical issues related to computer or technology products. Helps to maintain company computer and phone networks and troubleshoot problems Helps clients diagnose and solve computer or technology system problems.
We are seeking an experienced Onsite IT Professional to provide direct, hands-on end-user support in a high-touch "Genius Bar / Service Bar" environment. In this role, you will manage local IT operations, maintain core infrastructure, resolve technical escalations, and support site-specific technology across hardware, networking, and audio/visual systems.
Key Responsibilities:
End-User & Onsite Support:
Staff the onsite service bar to provide immediate, high-touch support for PCs, Macs, and Microsoft 365 applications.
Infrastructure & Smart Hands:
Handle local network patching, OT network support, smart hands assistance, and basic server/hardware maintenance.
AV & Conference Room Support:
Assist with Audio/Visual setups, conference room technology, and Microsoft Teams Rooms (MTR). 2nd-
Level Support & Operations:
Perform 2nd-level help desk troubleshooting, conduct individual user coaching/training, and execute system testing.
Process & Security Maintenance:
Implement data security standards, safeguard IT operations, and document existing and updated IT operational workflows.
Service Level Management:
Help develop and maintain necessary service levels to meet business and site operational requirements.
Key Skills & Qualifications:
Required Technical Skills:
Operating Systems:
Advanced proficiency with both Windows PC and Mac OS .
Productivity & Collaboration:
Deep knowledge of Microsoft 365 Office Suite and Microsoft Teams Rooms (MTR) .
Networking & Hardware:
Solid understanding of OT networks , network patching, cabling, and general "smart hands" support. AV /
Conference Systems:
Experience setting up and troubleshooting conference room Audio/Visual technology.
Required Experience & Professional Attributes:
Experience:
8-10 years of professional experience in IT operations, desktop support, or infrastructure maintenance.
Problem-Solving & Judgment:
Demonstrated deep domain expertise, strong technical problem-solving skills, and the ability to improve existing processes.
Communication & Support:
Proven ability to deliver face-to-face, customer-centric support in a walk-up/service bar setting. RAM#
Pay:
$40.00 - $50.00 per hour
Experience:
IT support: 10 years (Required) Microsoft Dynamics 365: 1 year (Required) infrastructure
