A Help Desk Technician or Analyst provides technical support to computer users. Handles customer inquiries and works to resolve technical issues with computer hardware, software or networks. Provides customer support by phone, email, live chat or with screen sharing. May refer customers with complex system or application problems for more advanced technical support. Tracks help requests using a ticketing system.
Full-Time Reports to: Supply Chain Manager Job Summary Job Summary The IT Help Desk Level 1 (entry) supports day-to-day information technology operations within a manufacturing environment. This role assists with help desk requests, technical support, hardware and software maintenance, cybersecurity practices, and system documentation while gaining hands-on experience supporting both office and shop-floor technologies. Key Responsibilities Provide technical support to end users by troubleshooting computers, printers, scanners, mobile devices, and shop-floor terminals Assist with setup and maintenance of desktops, laptops, industrial PCs, and production-area equipment Support manufacturing and engineering software systems (CAD, CMMS, ERP, PLC interfaces, quality systems) and document recurring issues Maintain and update IT asset inventory, including tracking, tagging, auditing, and lifecycle documentation Support network infrastructure by assisting with cabling, port labeling, and installing network equipment under supervision Deploy software, operating systems, and updates; assist with imaging machines for new or replacement users Assist with cybersecurity practices such as MFA enrollment, password resets, endpoint protection, and phishing awareness Help document IT processes by updating SOPs, troubleshooting guides, diagrams, and knowledge-base articles Participate in continuous improvement projects, including upgrades, automation efforts, testing, and data collection Assist with data reporting and analytics by gathering metrics and preparing reports using tools like Excel Other duties as assigned
Qualifications Team Player:
Works well in a group as well as independently Can lead a team successfully through teamwork and team building Follow directions well o Willing to ask questions Leads by example Willing to give and receive criticism as needed to better the team Associate's degree in information technology, Computer Science, or related field (or equivalent experience). Math, reading, writing, and communication skills Reliable, punctual, positive, and team-oriented Advanced computer skills Willingness to learn and advance beyond current position Physical Demands/ Working Environment Exposure to loud noise (hearing protection required) Seasonal temperature changes PPE required for certain tasks Safety-toe footwear is required on the production floor Food-grade environment requiring hygiene standards Work near industrial equipment and forklifts (area awareness) Benefits Competitive salary and performance-based incentives Health, dental, and vision insurance 401(k) plan with company match Holiday paid time off Professional development opportunities and ongoing training Collaborative and innovative team environment
Pay:
From $20.00 per hour
Benefits:
401(k) 401(k) matching Dental insurance Employee assistance program Flexible spending account Health insurance Life insurance Paid time off Referral program Retirement plan Vision insurance Application Question(s): Have you previously worked for
