IT Support Specialist (Bilingual)

STS Technical Services

•

Milwaukee, Wisconsin

•

PERMANENT

Updated 10/04/2026

Job Description

Job Summary

STS Technical Services is hiring an IT Support Specialist in Milwaukee, Wisconsin.

This role provides Level 1 and Level 2 technical support across office and manufacturing operations. The ideal candidate is comfortable troubleshooting end-user issues, supporting Windows and Microsoft 365 environments, managing basic Active Directory tasks and working directly with employees across a fast-paced production environment.

Bilingual English and Spanish communication skills are required.

Position Overview

The IT Support Specialist will serve as a primary point of contact for employees who need technical assistance while also taking ownership of more advanced troubleshooting, endpoint support and system administration activities.

The position combines hands-on help desk support with desktop administration, hardware deployment, basic networking and manufacturing floor technology support.

Level 1 Support Responsibilities

Respond to help desk tickets, phone calls, emails and walk-up support requests

Troubleshoot and resolve basic hardware and software issues

Assist users with password resets and account unlocks

Provide Outlook and email support

Troubleshoot VPN and multi-factor authentication access

Assist with network drive mapping

Resolve printer and scanner issues

Provide day-to-day technical support to office and production employees

Unbox, inventory, tag and prepare hardware for deployment

Set up computers, peripherals and workstations for new hires

Support employee onboarding and technology orientation

Level 2 Support Responsibilities

Troubleshoot Windows 10 and Windows 11 issues

Support Microsoft 365 applications including Outlook, Teams, OneDrive and SharePoint

Troubleshoot desktop and laptop hardware

Install, configure and update software

Image, deploy, rebuild and maintain desktop and laptop computers

Perform basic network troubleshooting involving connectivity, switch ports and wireless networking

Support label printers, handheld devices, production terminals and manufacturing workstations

Maintain Active Directory user accounts

Manage security group access

Join workstations to the domain

Support user changes and permissions

Troubleshoot end-user access and functionality within business systems including Workday

Document technical resolutions, procedures and common support issues

Contribute to team knowledge and support efficiency

Required Qualifications

1 to 4+ years of IT Support, Help Desk, Desktop Support or related experience

Bilingual in English and Spanish

Ability to provide technical support to employees in both office and manufacturing environments

Strong knowledge of Windows desktop operating systems

Strong knowledge of Microsoft 365 applications

Experience with Active Directory administration

Experience troubleshooting PC hardware

Strong problem-solving and technical troubleshooting skills

Ability to independently diagnose and resolve technical issues

Strong communication, customer service and interpersonal skills

Ability to prioritize multiple tasks in a fast-paced environment

Preferred Qualifications

Experience supporting Workday including account access, user troubleshooting and basic administration

Experience with endpoint management platforms such as Intune, PDQ Deploy, SCCM or similar tools

Basic PowerShell scripting knowledge

Familiarity with DNS

Familiarity with DHCP

Familiarity with TCP/IP

Experience supporting technology in a manufacturing environment

CompTIA A+ certification

CompTIA Network+ certification

Microsoft certifications or other relevant IT certifications

About STS Technical Services

STS Technical Services is a Top 100 Staffing Firm that partners with leading aerospace, manufacturing, defense and industrial organizations across the United States. We connect skilled professionals with career opportunities where their experience can make an immediate impact.

Apply Today

If you have hands-on IT support experience, strong Windows and Microsoft 365 troubleshooting skills and the ability to support users in both English and Spanish, apply today to join STS Technical Services as an IT Support Specialist in Milwaukee, Wisconsin.

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