We are seeking motivated, highly skilled Advanced Vehicle Systems Engineers to lead the investigation and root-cause analysis of complex customer vehicle functional issues that remain unresolved after dealer diagnosis and first-level technical escalation. This role requires comprehensive systems knowledge across the entire vehicle ecosystem, including all powertrain types, electrical and electronic systems, chassis systems, and connected vehicle technologies. Ideal candidates will have extensive hands-on experience in advanced automotive diagnostics and the ability to work autonomously, both onsite at dealerships and remotely, to analyze difficult and intermittent customer vehicle concerns.

The FQE is deployed to dealerships by escalation request on case-by-case basis to validate and determine the root cause of unresolved customer vehicle functional concerns, initiate formal issue tracking, and mobilize accountable engineering and quality ownership to develop and implement the solution. The role objective is not only to diagnose the individual customer vehicle, but also to ensure that validated systemic issues are transitioned into the appropriate Quality and Engineering processes for permanent resolution.

Key Responsibilities:

Operate effectively in a fast-paced, customer-focused environment with a 24-hour initial root-cause assessment KPI, requiring rapid concern validation, diagnostic direction, and identification of clear next stepsLead cross-functional collaboration across Quality, Engineering, Manufacturing, IT, and Dealer Service teams to drive issues from initial diagnosis through validated resolutionDemonstrate strong triage and root-cause analysis capabilities across the vehicle ecosystem, including propulsion, electrical, connectivity, and drivetrain systems on ICE, hybrid, and BEV vehiclesAble to diagnose, isolate, and localize complex vehicle issues, including ignition-off-draw battery drains, intermittent electrical concerns, connectivity failures, and powertrain-related conditionsPossess extensive knowledge of PowerNet, Atlantis High/Mid, automotive Ethernet, CAN, and LIN bus communication architecturesDemonstrate proficiency with CANalyzer for data collection and signal-level log analysis using DBC files, as well as Stellantis CDA and wiTECH diagnostic toolsFamiliar with dealer diagnostic procedures and repair methods, with the ability to ensure alignment with manufacturer service procedures, safety standards, and dealership quality processesLocate, interpret, and apply vehicle specifications, schematics, technical documentation, and engineering data to support root-cause analysisProvide diagnostic direction and mentor others in structured root-cause methodologies, vehicle diagnostic procedures, and the effective use of specialized toolsSupport software and module updates, calibration verification, component configuration, and post-repair validationDocument diagnostic findings, supporting evidence, repair recommendations, ownership, and service actions accurately and clearly

Basic Qualifications:

Bachelor's degree in engineering, computer science, or a related quantitative or technical field5+ years of experience with automotive electronic hardware and/or software, including automotive product design and release, resident engineering, or component manufacturingDemonstrated expertise in structured problem-solving and advanced root-cause analysis tools and methodologiesWorking knowledge of vehicle communication networks, including CAN, diagnostic trouble codes, diagnostic procedures, and electrical troubleshootingStrong analytical skills, with the ability to use data analytics tools to identify patterns, trends, and emerging vehicle issuesExcellent written and verbal communication skills, with the ability to effectively engage suppliers, dealers, cross-functional teams, and all levels of managementProven ability to build and maintain strong cross-functional working relationshipsAbility to manage multiple priorities and projects, track progress, and drive solutions to timely completionAbility and willingness to travel within the United States to support dealership-based vehicle investigations

Preferred Qualifications:

Master's degree in engineeringKnowledgeable in APQP, PPAP, DFMEA, PFMEAProgramming skills in a statistical or data science language, such as PythonProficiency with Business Intelligence and data visualization tools (e.g., Tableau, Power BI, QlikSense) to create insightful reports and dashboardsFamiliarity with warranty management systems (e.g., Global Warranty Management) and enterprise data environments (e.g., data lakes, cloud platforms like AWS, Azure, or GCP)Dealership and or manufacturing workplace experienceExperience utilizing Co-Pilot and other AI technologiesWe are seeking motivated, highly skilled Advanced Vehicle Systems Engineers to lead the investigation and root-cause analysis of complex customer vehicle functional issues that remain unresolved after dealer diagnosis and first-level technical escalation. This role requires comprehensive systems knowledge across the entire vehicle ecosystem, including all powertrain types, electrical and electronic systems, chassis systems, and connected vehicle technologies. Ideal candidates will have extensive hands-on experience in advanced automotive diagnostics and the ability to work autonomously, both onsite at dealerships and remotely, to analyze difficult and intermittent customer vehicle concerns.

The FQE is deployed to dealerships by escalation request on case-by-case basis to validate and determine the root cause of unresolved customer vehicle functional concerns, initiate formal issue tracking, and mobilize accountable engineering and quality ownership to develop and implement the solution. The role objective is not only to... For full info follow application link. Equal Opportunity Employer Minorities/Women/Protected Veterans/Disabled.