Job Description What they'll do:

• Serve as the first point of triage for file and membership issues
• Research and investigate escalations
• Track requests in Case Connect
• Manage Open Enrollment confirmation requests
• Communicate file statuses, failures, and next steps We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day.

We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.

To learn more about how we collect, keep, and process your private information, please review

Insight Global's Workforce Privacy Policy:

https://insightglobal.com/workforce-privacy-policy/. Skills and Requirements

• Extremely detail-oriented
• Strong investigative/problem-solving ability
• Experience with workflow or ticketing systems
• Membership and eligibility knowledge
• Ability to connect information from multiple systems