Start Date:

September 1, 2026

Essential Job Functions and Responsibilities:

Employment duties include, but are not limited to: Oversee the full constituent record lifecycle, from creation through updates and archival, maintaining accuracy at every stage. Update constituent records and identify, research, and correct discrepancies using internal and external sources (e.g., Banner, news stories, LexisNexis). Conduct regular data audits, de-duplication reviews, and quality control processes to ensure clean, reliable records. Adjust records based on constituent contact preferences and opt-out requests. Monitor and respond to alerts in data maintenance dashboards. Support system integrations and data imports, maintaining clean and structured data flow between platforms. Assume full responsibility for all alumni updates in the database, including address changes, employment updates, degree information, and life event milestones. Process returned mail, electronic address updates (NCOA), and alumni self-reported changes in a timely and accurate manner. Coordinate with the Alumni Relations and Registrar's offices to ensure new graduate records are imported and properly attributed in a timely manner. Research and verify alumni contact information using internal and external sources to maintain the highest possible deliverability and reach. Track and document alumni data sources to support audit readiness and data governance compliance. Assist the Director of Development Operations in ensuring quality and accuracy of mailing and email lists prior to deployment. Work alongside and under the guidance of the Director of Development Operations on all major data initiatives, system improvements, and division-wide projects. Seek workflow efficiencies, automation opportunities, and enhanced data security practices in close coordination with the Director. Reengineer business processes using technology to improve divisional operations, with the Director's approval and oversight.

Required Knowledge, Skills, and Abilities:

The knowledge, skills, and abilities for this role include: Proficiency with Microsoft Office Suite, especially Excel and Word; familiarity with Access. Experience with Raiser's Edge or a comparable CRM; Banner experience is a plus. Demonstrated ability to maintain standardized data formatting with strong attention to detail. Strong organizational, analytical, interpersonal, and problem-solving skills. Ability to manage multiple tasks, prioritize effectively, and meet deadlines independently. Capability to follow complex policies and handle highly confidential information with discretion. Team-oriented with flexibility for occasional after-hours events or deadlines. Strong written and verbal communication skills; ability to work collaboratively across departments. Commitment to supporting the University's Mission and Values through their work.

Required Qualifications:

This position requires: Bachelor's degree or equivalent combination of education and experience. At least three (3) to five (5) years of office experience working with databases in a development, advancement services, or related setting. Demonstrated experience with alumni or constituent record management.

Ideal Candidate Qualifications:

The ideal candidate's qualifications include: Five (5) or more years of experience in development operations, advancement services, alumni relations, or a related field. Strong data reporting, visualization, and process optimization skills. Knowledge of fundraising practices, stewardship, and gift processing workflows. Technical proficiency with Microsoft 365 and data quality tools. Strong ethics and discretion when handling donor and alumni information. Effective communication and collaboration skills across diverse teams. Excellent organization and adaptability in a fast-paced, deadline-driven environment.

Pay Grade:

5 Work authorization sponsorship may be available for this position. However, sponsorship is contingent upon the non-applicability of the visa petition fees outlined in the relevant Executive Order signed September 19, 2025. Due to the recent federally-mandated increased financial expense, the university is not in a position to absorb this significantly increased cost of sponsorship for new H-1B petitions at this time. 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