Our client is currently seeking a Data Center Computer Operator

• MUST BE ABLE TO WORK ALL SHIFTS

• All candidates must live in the Metro Albany area
• Provides entry to intermediate level monitoring and troubleshooting for operating equipment for one or more jurisdictions and 24x365 adherence to operational procedures, checklists, policies, and national IT Best Practices.
• Demonstrates a relentless commitment to meeting and exceeding customers' expectations while also achieving the goal of reducing the risks and costs of providing services.
• Works to build an effective partnership with the customer on a daily basis. Listens to customers and asks the appropriate questions to determine their requirements.
• Performs intermediate level troubleshooting of systems and servers related to host systems, middleware, applications, and existing tools according to established procedures with minimal supervision.
• Performs intermediate level network monitoring by confirming tool set availability, using tools for verification of services, and detecting, reporting, escalating, and documenting anomalies according to established procedures.
• Monitors logical security through use of established tools and procedures.
• Performs intermediate level monitoring of systems and servers by confirming tool set availability, using tools for verification of services, and detecting, reporting, escalating, and documenting anomalies according to established procedures.
• Performs entry level troubleshooting of network technologies related to IP network devices and backbone transports according to established procedures, using existing tools with minimal supervision.
• Accurately executes, validates, and recovers defined processes in the operational checklists to ensure that all draw processing, day-end processing, system balancing, file system maintenance, change requests, report/file transfers and deliveries, messaging and jackpot details, system locations/configurations, and internal/external customer requests are completed.
• Appropriately coordinates, executes, validates, tracks, follows up on, and escalates internal and external customer requests according to established guidelines.
• Submits recommendations to create and/or maintain operational procedures and checklists.
• Adheres to service level agreements by following established SLA performance requirements
• Adheres to IT best practices by following established IT best practice performance and audit requirements
• Supports local testing policies and procedures
• Performs intermediate level monitoring and/or troubleshooting of automated functions by confirming tool set availability, using tools for verification of services, and detecting, reporting, escalating, and documenting anomalies according to established procedures
• Participates in individual professional development by completing assigned development plan, participating in mentoring activities, tracking and reporting of development, and communicating career path goals and objectives.
• Provides training to other operators through free flow of information, encouraging and appropriately evaluating feedback, encouraging innovation, and inspiring / motivating others.
• Assists in providing informal coaching and mentoring to junior level operators. Qualifications
• Two-year technical college degree or comparable experience
• 1-2 years' experience in related field preferred Minimum technical knowledge and skills requirements - Required
• Where applicable, must be able to monitor and troubleshoot multiple technologies.
• Able to navigate through Unix/Linux/AIX/VMS/DOS and perform basic commands
• Working knowledge of

FTP/SFTP

protocols

• Comprehensive knowledge of Office suite and PC operating systems
• Intermediate knowledge of Retailer POS, call center tools and Other skills - Required
• Builds strong relationships at all levels.

• MUST BE ABLE TO WORK ALL SHIFTS

• All candidates must live in the Metro Albany area

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