An Application Manager manages, customizes, develops and maintains an application for a company to meet specific business objectives. Manages either commercial off-the-shelf or customized applications. May lead team of developers in the customization of the application.
Job Description An Application Manager in higher education plays a crucial role in managing and optimizing university-wide software applications, including student information systems (SIS), learning management systems (LMS), and enterprise resource planning (ERP) platforms. This position ensures that applications support academic and administrative functions efficiently while aligning with institutional goals.
Some key responsibilities would include:
Oversee the implementation, maintenance, and optimization of applications such as Ellucian Banner, Canvas, Argos, IntelliCheck, FormFusion, DegreeWorks, and other educational platforms. Provide technical assistance to faculty, staff, and students regarding application functionality and troubleshooting. Ensure compliance with FERPA, HIPAA, and other regulatory standards to protect student and institutional data. Work with IT teams to integrate third-party applications with existing university systems. Develop user guides and conduct training sessions for faculty and administrative staff. Manage software updates, patches, and new feature implementations. Partner with academic departments, registrars, financial aid offices, and IT teams to align applications with institutional needs. Generate reports and dashboards to support decision-making in enrollment, retention, and academic performance. These reports include but are not limited to reports requested by IHL, local, state and federal governments. Required Qualifications Bachelor's degree in Information Technology, Computer Science, or a related field (Master's preferred). Experience with SQL, Oracle, cloud computing (AWS, Azure), and enterprise applications. Familiarity with student records, admissions, financial aid, and academic scheduling systems. Strong analytical skills to diagnose and resolve application issues. Ability to explain technical concepts to non-technical university staff. Experience managing application-related projects within a university setting. Preferred Qualifications Ellucian Banner Certification Project Management Professional (PMP) Certified Application Analyst (CAA) Physical Demands Lifting and carrying up to 20 lbs., stooping, bending, kneeling, squatting, walking, standing, sitting, climbing, balancing (e.g. climbing, working from ladder), use of hands to finger, handle, or feel; physical coordination (sequential or simultaneous use of hands, arms, feet and legs); eye-hand coordination; close vision (clear vision at 20' or less); distance vision (clear vision at 20' or more); color vision (ability to identify and distinguish colors); depth perception (ability to judge distance spatial relationships); hearing; cognitive ability (clear thinking ability, discernment and ability to make decisions. Read, write, problem-solve, use of discretion.
