Senior Consultant MIS Lvl B

Senior Consultant MIS Lvl B Department

ENTERPRISE INFRASTRUCTURE

Location Manhattan Job

ID130721

Civil Service ClassificationNon Competitive Hire In Rate$80,114.00 (for employees new to HHC) Salary Range$80,114.00 - $115,000.00 Pay FrequencyYear Full/Part TimeFull-Time Regular/TemporaryRegular Regular ShiftDay About NYC Health + Hospitals NYC Health + Hospitals is the largest public health care system in the United States. We provide essential outpatient, inpatient and home-based services to more than one million New Yorkers every year across the city's five boroughs. Our large health system consists of ambulatory centers, acute care centers, post-acute care/long-term care, rehabilitation programs, Home Care, and Correctional Health Services. Our diverse workforce is uniquely focused on empowering New Yorkers. At NYC Health + Hospitals, our mission is to deliver high quality care health services, without exception. Every employee takes a person-centered approach that exemplifies the ICARE values (Integrity, Compassion, Accountability, Respect, and Excellence) through empathic communication and partnerships between all persons. Work Shifts 9:00 A.M - 5:00 P.M This role is approximately 80% remote and up to 20% onsite, as approved by manager and depending on business operations requirements. The selected candidate must be able to come onsite to perform any required work within 48 hours when needed. This may be subject to change.

Duties & Responsibilities Purpose of Position:

Under direction, with broad latitude for the exercise of independent judgment and ingenuity serves as expert consultant and advisor on complex data processing problems; participates broadly in the design of computer based information systems under development or to be developed with particular emphasis on the feasibility of major projects, benefits to be derived from systems' implementation, costs of development and operation, and with attention to the orderly development of particular systems, interfacing with other systems to accomplish an effective degree of integration. In the area of Computer Operations provides the technical support and operations management of the NYC Health + Hospitals MIS Computer Center over a 24 hour/7 day operation week. In the Network Services area participates in the planning and implementation of Network Services with an emphasis on remote site preparation and participates in the operation of the Network Control Center helping to resolve complex network and telecommunications problems.

Essential Duties and Responsibilities:

Application Programming and Systems Engineering Disciplines 1. Recommends alternative approaches for users concerning aspects of data processing system design and selection of systems for computerization and processing of management information data, statistics, reports, etc. 2. Develops design for feasibility studies and participates in analyses of project requests from user departments within NYC Health + Hospitals. 3. Recommends programs, practices, and standards to facilitate uniform application of electronic data methods and their correlation with other units and regulatory jurisdictions. 4. Maintains a high-level of technical competence with particular regard to latest E.D.P. technology, methodology and applications of computer and related devices in the field of health care and management information systems. 5. Performs in-depth investigation and analysis to identify and resolve processing problems associated with the systems, programs, and machine utilization. 6. Selects computer, communications and peripheral equipment to meet the specifications of Department's projected requirements and workloads based upon considerations of cost, performance specifications, demonstrations of performance, vendor support, ease of operation, maintenance and other technical factors. Network Services 1. Plans and assists in the coordination of network equipment at remote user sites. 2. Supervises the assignment of network technicians in support of problem resolutions and remote site installation. 3. Recommends standards and procedures for the uniform application of data communications methods and interfaces. 4. Interfaces with communications carrier (NY Telephone, AT&T, Northern Telecom, Telecom Plus ROLM, etc.) to coordinate service and problem resolution issues. Computer Operations 1. Manages operation of all computers and peripheral devices in the Computer Center. 2. Ensures that specific job operating instructions are understood and followed and that all operational directives, guidelines and procedures are adhered to by Computer Operations staff for the purpose of establishing and maintaining a stable processing environment. 3. Manages vendor field service engineer support to ensure maintenance and repair work is performed as required and in a timely manner. 4. Provides operations support to systems engineering in the maintenance of all operating systems software and in the diagnosis of hardware problems and to Network Services in the maintenance of online communications capability. 5. Responsible for training, development, motivation, performance evaluation, and motivation, performance evaluation and discipline of all assigned Operations staff. 6. Maintains and ensures satisfactory operating environment of Computer Center. Minimum Qualifications 1. A Baccalaureate Degree from an accredited college or university with a major in Computer Science, Systems Engineering, applied Mathematics, Business Administration, Economics/Statistics, Telecommunications, Data Communications, or a related field of study; and 2. Five (5) years of progressive, responsible experience in the field of data processing, computer systems and applications. Operations Specialty requires supervisory experience (5 years). Network Services requires a telecommunications background and experience. 3. Broad knowledge and expertise in the characteristics of computers, peripheral devices, communications systems and hardware capabilities, programming languages, E.D.P. applications, systems analysis methodology, data management and retrieval techniques; or 4. A satisfactory equivalent combination of training, education and experience. Department Preferences Certification(S)/

NYS Licenses/Education:

Associate Degree or applicable experience or a Baccalaureate Degree is preferred from an accredited college or university in computer science, information systems, business administration or equivalent experience or education and/or 2 years of clinical information systems, Radiology PACS administrator or related technical experience & training Knowledge, Skills, Abilities and other

Requirements:

Experience designing, implementing, and supporting enterprise-scale infrastructure and applications. Familiarity with Agile methodologies. Strong proficiency in PowerShell scripting and automation. Experience with PKI, ADFS, Azure AD Connect, and Microsoft 365 (O365). Experience with Terraform Cloud and Azure DevOps. Experience working with ServiceNow or similar ITSM tools. Microsoft Certified Professional (Windows Server track) preferred. Excellent communication skills with strong attention to detail.

Required Technical Competencies:

Active Directory PowerShell / Scripting Enterprise Directory Services Support PKI / Certificate Management Azure / O365

Identity & Cloud Service Years of Experience:

Minimum of 5 years of experience working in a Microsoft Windows Server environment. 3+ years of hands-on experience with Microsoft Azure, including design, deployment, and optimization. 3+ years of experience with IaaS and PaaS cloud services. Benefits NYC Health and Hospitals offers a competitive benefits package that includes: Comprehensive Health Benefits for employees hired to work 20+ hrs. per week Retirement Savings and Pension Plans Paid Holidays and Vacation in accordance with employees' Collectively bargained contracts Loan Forgiveness Programs for eligible employees College tuition discounts and professional development opportunities College Savings Program Union Benefits for eligible titles Multiple employee discounts programs Commuter Benefits Programs