This position is eligible for medical, dental, vision, and 401(k). Our client is a rapidly growing, multi-state organization with a strong reputation in its industry. As the company continues to expand, they are adding to their IT team and looking for a hands-on professional who can provide excellent onsite support while bringing a strong networking skill set. Responsibilities Provide onsite Tier 2 support for hardware, software, mobile devices, printers, and conference room technology Troubleshoot network issues involving VPNs, VLANs, DNS, DHCP, Wi-Fi, connectivity, and firewall rules Support switches, routers, access points, and other network equipment Manage and troubleshoot Active Directory and Microsoft 365 Assist with onboarding/offboarding, device deployment, and IT asset management Support endpoint/MDM tools, including NinjaOne Document issues and resolutions and assist with IT projects and network upgrades Qualifications 2+ years of IT support, desktop support, network administration, or related experience Strong networking fundamentals and hands-on troubleshooting experience Experience with at least two different network equipment platforms (Ubiquiti, WatchGuard, Cisco, Aruba, Meraki, etc.) Experience with Active Directory and Microsoft 365 Strong communication and customer service skills Comfortable working onsite and providing face-to-face support Ubiquiti, WatchGuard, NinjaOne, and MDM experience are a plus. If you're an IT professional who enjoys working with people and wants a role with a strong networking component, we'd love to hear from you. Addison Group is an Equal Opportunity Employer. Addison Group provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state and local laws. Addison Group complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities. Reasonable accommodation is available for qualified individuals with disabilities, upon request.
