Senior Systems Administrator

Senior Systems Administrator Aureon - 4.1 West Des Moines, IA Job Details 1 day ago Qualifications Customer inquiry handling Technical Proficiency Full Job Description

ESSENTIAL DUTIES AND RESPONSIBILITIES

Troubleshooting malfunctions of servers, network hardware and software applications to resolve operational issues and restore services Setup, configure, and troubleshoot complex server environments Maintaining multi-site network operations and software applications, operating systems, and regular maintenance with both private and public facilities Responding to inquiries from staff, administrators, service providers, site personnel and outside vendors etc. to provide technical assistance and support Administration of systems and servers related to your position to ensure availability of services to authorized users Administer & maintain Microsoft 365 environments including Entra ID, Exchange Online, Security, Purview, Compliance, and Licensing control Manage and support backup platforms such as Datto, Cohesity, and Cove, including setup, monitoring, troubleshooting, and full platform ownership Adopting and learning new technologies to better support our MSP environment Provide remote and onsite support to clients, ensuring high satisfaction and clear communication Communicate directly with clients regarding support requests and informational inquiries. Perform high level technology assessments Assume additional duties as defined by supervisor and executive management Create and maintain technical documentation for processes, configurations, and platform ownership

EDUCATION, TRAINING, AND EXPERIENCE

Required Minimum seven years of professional experience in a computer or systems related field Preferred Four or more minor certifications, or one major certification as identified by Aureon Technology technical certification list. Relevant certifications such as CompTIA A+, Network+, Security+ MSP or multi-tenant support experience Bachelor's Degree from accredited university in a related field or equivalent experience

DNS, SSL/TLS

Certificate Experience is a plus

REQUIRED SKILLS

Effective analytical and critical thinking skills Ability to organize and simplify technical information Exceptional time management and organizational skills Superior internal & external facing, written, and oral communication skills with both clients & colleagues Knowledge of a wide variety of hardware, software, and communication technologies

TOOLS, EQUIPMENT, AND SOFTWARE

Proficiency with Windows PCs, Mac's, Microsoft Office, and Outlook Experience with Microsoft 365 Admin Center, Entra ID, Exchange Admin Center, Purview, and Security portals Experience with on-prem & and cloud-based backup solutions (Datto, Cohesity, and Cove) Familiarity with FortiGate network equipment preferred Knowledge and use of a wide variety of hardware, software, and communication technologies

WORKING CONDITIONS AND PHYSICAL REQUIREMENTS

Indoor work primarily in office environment, both company and customer Frequent utilization of manual dexterity and visualizing of computer screen Occasional bending, carrying, squatting, twisting, and lifting 60 pounds independently Occasional travel by vehicle