POSITION OVERVIEW

Company:

Layer8 Consulting, Inc.

Location:

Mid-Atlantic area (MD, DC & Northern VA)

Title:

MSSP Engineer Pay Range :

$50k - $55k

WHAT WE HAVE TO OFFER

• Challenging managed services network & security work flow at diverse clients
• An excellent team of other like-minded engineers for collaboration & sharing
• Full-time salaried employment at Layer8 with multiple bonus components
• Excellent medical, dental & other insurance benefits
• A company-matched retirement plan that stays with you for life
• A friendly & collaborative culture

YOU MUST HAVE

• A positive outlook with a high level of motivation
• The opportunity to continuously learn (and enjoy it)
• Minimum 2 years hands-on experience with network and firewall technologies
• Experience working within a ticketing system
• Ability to work well with client's technical staff as well as C-Level executives
• Ability to create crisp and accurate documentation
• Professional communication & organizational skills
• Strong customer service and support skills

YOU WILL RECEIVE

• The full support of the owners, management & peer consultants on a daily basis
• Cell phone & home ISP allowance
• Ability to work from home 80-90% of the work week
• Potential ability to manage your own day
• Guidance for personal growth & a successful career at Layer8 PRIMARY

RESPONSIBILITIES

• Provide proactive monitoring of client's network infrastructure using purpose-built tools
• Work with clients to setup device management and monitoring
• Manage and troubleshoot alerts from our monitoring systems
• Manage client expectations by providing progress for reported incidents
• Ensure clients are responded to in a timely and professional manner
• Identify and investigate potential attacks and security risks
• Work with Tier 2/3 engineers to resolve difficult issues and document findings
• Investigate incidents using tools, packet captures, reports, and issue analysis
• Participate and actively drive knowledge sharing within Layer8 for common issues
• Create and update professional documentation
• Create and update service requests in our ticketing system
• Maintain an accurate inventory of client devices
• Opportunity to work directly with clients on-site, gaining hands-on experience across diverse network and security environments through assessments, deployments, migrations, troubleshooting, and maintenance.

All candidates must be a U.S. citizen and will be required to pass a standard background check. Client Focused. Results Driven.™

Job Type:

Full-time Pay:

$50,000.00 - $55,000.00 per year

Benefits:

401(k) Dental insurance Health insurance Vision insurance

Work Location:

Hybrid remote in Westminster, MD 21157