A Network or Systems Support Specialist evaluates, troubleshoots, and maintains computer and network systems at a business or organization. May work as part of an information technology department.
ENL Information Tech/Service Compensation range: $29.34 - $39.61 Your rate of pay will be based on applicable experience
Shift:
Days Shift length: 8 Hours Days off: Fixed If fixed, days off: Saturday & Sunday Hours per pay period: 80 Enloe Health is a Level II Trauma Center located in beautiful Northern California. We offer a full array of medical services, and our mission is to elevate the health of the communities we serve. As a Planetree organization, we place high value on hiring the right team to care for our patients and their families—care that is steeped in compassion, human connection, and mutual support. If you feel called to make a meaningful impact through empathetic, person-centered care, and thrive in a culture that values collaboration and purpose, we welcome you to join our team.
POSITION SUMMARY
The Technician is responsible for the following imaging, configuring, deployment, modifying and trouble shooting computer hardware/software including peripherals at the desktop level. The tech takes a pro-active approach in monitoring and performing preliminary diagnostics on computer systems, peripheral equipment and applications. They provide ongoing technical assistance to users on system setups or modifications. They are responsible for the accurate, timely and detailed recording of issues into the IS trouble ticket system. They may be scheduled for first or second line of support within Information Services for helpdesk and computer operations support on any shift. They procure computers, printers, parts and supplies. Requests quotations for budgetary information and purchasing of items. The tech will support all peripherals connected to the Enloe network, including Digital and VOIP phones, cell phones, including smartphones, Copiers, and tablet devices, such as, the iPad.
EDUCATION / TRAINING / EXPERIENCE
Minimum:
Associate's degree in Computer Science or related field OR 6 months experience in desktop support in an enterprise environment
Desired:
Bachelors in Computer Science or related field Prior computer support experience in a hospital environment CompTIA A+ Certified. Microsoft Certified Professional
LICENSES / CERTIFICATIONS
Minimum:
California Driver's license Eligible to be insured under the Medical Center's Liability Policy with DMV Report (and minimum age 21) Proof of current auto insurance coverage (no business exclusion) (drives personal and company vehicles)
SKILLS / KNOWLEDGE / ABILITIES
Ability to maintain and troubleshoot network applications from a desktop support end. Ability to communicate effectively, verbally and in writing, with all levels of the organization. Interpersonal skills necessary to work collaboratively. Working knowledge of personal computer hardware, software, network protocols and topologies. Ability to plan and perform multiple tasks with frequent interruptions. Ability to actively participate in meetings and work groups. Ability to interact effectively with and provide service to clients with a broad range of computer knowledge and ability. Ability to work as a team member. Willingness to learn new operating systems and devices in order to support newer technologies such as tablets and smart phones. Must be able to fulfill the essential functions of the position. Benefits Information Enloe offers a comprehensive and competitive benefits package to all eligible employees, including, but not limited to: $0 premium medical plan to include vision insurance Prescription and dental group insurance Retirement with employer match Generous paid time off (PTO) plan that starts accruing immediately and can be used as it's earned Extended Sick Leave Flexible Spending Accounts for unreimbursed medical expenses and dependent care Employee Assistance Program Educational Assistance Please visit the employee benefits page at http://www.enloe.org/benefits to get more in-depth benefits and coverage information or email recruiter@enloe.org to receive a full summary of benefits. A proud nonprofit health system, Enloe Health has served the people of the North State for more than 110 years. At Enloe, every employee, staff member and volunteer is a caregiver. No matter our role, each of us is here for our patients. Enloe values our workforce and is proud to be recognized as an excellent employer.
