Helpdesk Associate Tier 1

Helpdesk Associate Tier 1 Norcross, GA Job Details Full-time 1 day ago Qualifications ConnectWise Network troubleshooting Microsoft Excel Microsoft Outlook Laptop (troubleshooting support) Equipment troubleshooting Mid-level Windows Printer (troubleshooting support) Software installation System maintenance Analysis skills Patch management Computer hardware Task prioritization Trade school 1 year Equipment inventory management Antivirus software Active Directory management Mobile devices Full Job Description At Ole, we are seeking an experienced IT Support Technician to support and troubleshoot day-to-day technology issues of our employees, including but not limited to desktop applications, custom applications, and computer hardware.

RESPONSIBILITIES

Manage, configure, troubleshoot, and repair Handheld scanners, desktop computers, laptops, phones etc. Track and update IT inventory Respond to hardware and software support issues from employees for Microsoft Office applications (Word, Outlook, PowerPoint, Excel), Phone/Voicemail, Printers, Mobile devices etc. Set up and remove user accounts on systems including Office 365 accounts, network, email, phone, security, etc.) Create desktop computer and laptop images Set up and configure new computers Install application software Maintain (patches, updates and fixes) software used on desktop systems including OS, anti-virus and malware protection Work with vendors to help resolve technical issues Lift, move IT equipment and rearrange work areas for employees Create and maintain process documents Basic networking skills such as connecting the computers to domain, troubleshooting network connection issues etc. Perform miscellaneous related duties and other duties as assigned

REQUIREMENTS

Certificate or Diploma from a Technical School plus one year of directly related experience Excellent interpersonal, verbal, and written skills Strong problem-solving and analytical thinking skills Experience using Windows 10, and Office 365 a plus Experience with Help Desk software, IT Glue Documentation software, ConnectWise RMM tool, Sophos Email Gateway, and Active Directory is preferred Ability to multi-task and prioritize assignments " This is not a remote position."