JOB DESCRIPTION

The purpose of this position is to install, maintain and support the County Enterprise Network; provide direct user support and resolve software, hardware, data and network issues; and perform special project tasks. The work is performed under the supervision of the Technical Services Manager or the Network Services Manager.

RESPONSIBILITIES

Configures and installs network equipment, telephones, computers, printers, and peripherals. Configures and installs software. Creates and maintains user profiles. Assists with network maintenance, troubleshooting, cable management, statistical reports, and the installation of software upgrades and patches. Provides training and technical guidance to other technical service personnel as required, maintains a high level of customer satisfaction. Participates in network projects at the task level. Troubleshoots and resolves user and computer issues. Assists with remote user support Configures System Center and debugs advanced issues with SCCM. Maintains accurate hardware and software inventory Works on-call as needed in a regular rotation with the other technicians on the team Monitors master consoles that monitor the performance of systems and network hardware Manages the print server and VPN Utility. Takes calls and resolves them as necessary; creates incidents or problems for escalation in incident management (or IT service management) system. Serves as team lead for day-to-day technical support operations Participates in and leads some projects Acts as Tier 3 support within the Technical Services division for county technology and troubleshooting Advanced camera application management. Ability to design and troubleshoot images. Ability to design back-up schedules and create and troubleshoot backup scripts. Designs, plans, and implements group policies for an enterprise environment. Provides assistance with applications as required. Directs users to appropriate help for Information Systems problems Provides Tier 2 and Tier 3 Level Help Desk support as required. Performs other duties as assigned.

REQUIREMENTS

Education Associate Degree Experience Minimum three (3) years' experience in the Information Technology field Experience in workstation support is required. Experience performing computer repair and maintenance. Experience with diagnostic software and working on a Help Desk is desired. Knowledge, skills, and abilities Requires a good understanding of the use and technical operation of computers and tablets Requires knowledge and experience with Internet browsers, email applications, Microsoft Windows, Word, Excel, and other Office products Requires experience with wide area networks and local area networks Desire experience with diagnostic software and working on a Help Desk Desire experience in telephony, security services, and backup procedures Desire experience with generating and analyzing Help Desk metrics Requires excellent written and verbal communication skills Requires scripting skills Requires demonstrated soft skills Employment is contingent on successfully passing a full criminal background check.

TO APPLY

: All applications must be submitted using the

APPLY NOW

link above. We do not accept faxed, e-mailed or print applications.

BENEFITS

This is a full-time 40 hour per week position which includes a full range of benefits including Paid Time Off, Extended Medical Leave, Holidays, Employee Health, Dental, Life, Disability, Retirement, and Tuition Assistance programs. Applications will be accepted on a continuing basis until the position is filled or a sufficient number of qualified candidates has applied. St. Charles County is an Equal Opportunity Employer. In compliance with the Americans with Disabilities Act, the County will provide reasonable accommodations to qualified individuals with disabilities and encourages both prospective and current employees to discuss potential accommodations with the employer. St. Charles County is a drug and alcohol-free workplace. A pre-employment drug screen is required for all positions. Job Details Job

ID 81026-1

Category All Jobs Status Open Salary

STARTING SALARY

$66,177.65 Posted September 3, 2026 8:00 AM Closing Open Until Filled