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Amazon.com, Inc.
Network Deployment Technician, DCC Communities
Career Insights for Network / Systems Support Specialist
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Based on North Carolina data
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What they do
A Network or Systems Support Specialist evaluates, troubleshoots, and maintains computer and network systems at a business or organization. May work as part of an information technology department.
$63,897 / year median in North Carolina
-6% projected decline
Job Description
Description AWS is looking for a Network Deploy Technician to join our growing team within infrastructure operations. You will work with minimum supervision in a dynamic environment to drive the stability and sustainability of our next-generation networks and assist in the development of innovative ways to automate and scale our network. The position's responsibilities include scaling support of several data center locations and day to day assistance with capacity management. You will work closely with internal customers and external vendors to facilitate smooth project execution as directed by Network Leadership and Technical Project Managers. You will leverage your experience supporting large scale, enterprise class networks as well as network implementation and troubleshooting. As a Network Deploy Technician, you will work in a fast paced, collaborative environment with regular peer and customer interaction. In addition to providing management and support of AWS' vast network infrastructure, Network Deploy Technicians establish and follow best practices and refine operational procedures. All physical requirements are expected with reasonable accommodations:
- Regularly lift and/or move up to 40 pounds; and participate in group lifts for 41+ pounds
- Ability to work in an environment that operates 24/7 with an ability to participate in primary responder rotation and provide after-hours support as needed
- Working in cramped and/or elevated and/or noisy environments
- Bending, lifting, stretching, reaching, standing and walking for up to 8+ hours a day
- Ascending and descending ladders, stairs, and gangways safely and without limitation AWS Infrastructure Services owns the design, planning, delivery, and operation of all AWS global infrastructure.
- Managing work and priorities through ticketing system and workflows to complete customer requests and projects
- Collaborating with various stakeholders to remove project obstacles
- Troubleshooting networking, routing and interconnectivity issues, including patch panels and patch cords
- Specifying Power and Cooling requirements and ensuring Hardware Racking/Stacking completed for new equipment
- Participating in the migration, basic configuration and rollout of new or upgraded hardware Traveling within and outside of regional work area is required.
- Managing work and priorities through ticketing system and workflows to complete customer requests and projects
- Collaborating with various stakeholders to remove project obstacles
- Troubleshooting networking, routing and interconnectivity issues, including patch panels and patch cords
- Specifying Power and Cooling requirements and ensuring Hardware Racking/Stacking completed for new equipment
- Participating in the migration, basic configuration and rollout of new or upgraded hardware A day in the life Our team has three primary responsibilities: First-level network deployment
- We deliver networking devices that serve customer racks with a focus on efficiency. This includes tracking rack intake and delivery, coordinating with onsite teams for space, power, and cooling, partnering with engineers to ensure configurations are ready, and troubleshooting links and devices within SLA. Room builds
- We collaborate cross-functionally to support new data hall capacity, expanding network space for customer racks. Higher-level network builds
- We work with peers to deploy aggregation and backbone-layer networking devices About the team The Infrastructure Delivery
- Deploy team is responsible for the physical deployment and activation of network infrastructure across AWS's global data center footprint.
- 1+ years of computer networking experience
- 1+ years of Linux operating systems experience
- Bachelor's degree in Information Technology, Computer Science, or a related field
- Experience in computer networking
- Experience working with Linux operating systems
- Can lift and rack equipment up to 40 pounds
- Experience with computer hardware troubleshooting and repair
- Do you own or have consistent access to a personal vehicle? Preferred Qualifications
- Can work in cramped spaces or in elevated locations while adhering to health & safety guidelines
- Experience dealing effectively with customers during problem resolution and operating efficiently under pressure
- Experience managing work and priorities through a ticketing system
- Experience with cabling infrastructure best practices and methodologies
- Experience working in a data center environment (racking and stacking gear, cable management, hot/cold aisle containment)
- industry standard certification (CompTIA, CCENT, or Network+), or experience working in a colocation data center facility
- Experience with common tools related to network troubleshooting, including VFLs, OTDR and power meters
- Knowledge of major Command Line Protocols (Cisco IOS, JunOS, GNU/Linux) and common Networking Protocols (BGP, OSPF) Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.
USA, NC, HAMLET
- 30.00
- 54.