Work Address :

5313 MAJESTIC

PKWY BEDFORD HEIGHTS OH5313

Is this contract to hire/possible extension ? Temp to perm possible Shift start time and end time ? Mon - Fri, 8a to 5p Driving or Non-Driving ? Non-Driving but may have to drive between sites

Duration :

12 months - possible extension if needed Targeted Start date :

ASAP Job Profile Summary:

Installs, repairs and provides technical maintenance for product and component hardware and software, mainly on customer premises. Ensures systems operate as designed and are maintained and/or upgraded per requirements. Works collaboratively with technical colleagues to ensure customers receive timely, effective and seamless service. Schedules services, completes all required administration and works with customers to ensure satisfaction with service delivery and understanding of product functionality.

Key Responsibilities:

Provides the full range of Field Engineering support for an assigned base of large / complex clients. Takes complete ownership of onsite service activity. Performs advanced-level maintenance on all products, including low-complexity installation activities. Provides technical feedback on equipment, systems and processes to improve overall service delivery. Uses advanced tools and technical knowledge to resolve client problems and conduct scheduled installs. Identifies and resolves systemic issues within the team. Proactively supports the needs of other team members, providing technical assistance and expertise. Contributes to improved client services metrics reporting and documentation. Monitors technical and process issues, proactively informing the manager and/or team on offering improvement recommendations.

Key Qualifications:

High School Diploma or GED required May require technical certification or Associate Degree Generally, 2-4 years' experience in area of responsibility.

Key Qualifications:

•Must have his/her

OWN RELIABLE

CAR and

CAR INSURANCE

•1+ Years of hands-on experience with laptop and desktop break-fix Computer-building background experience preferred General knowledge of laptop / desktop hardware and software including basic knowledge of Microsoft applications Ability to resolve basic / non-complex problems as directed

Pay:

$28.78 per hour Expected hours: 40.0 per week Application Question(s): This is a Non-Driving role but you may have to drive between sites, are you comfortable?

License/Certification:

CompTIA A+ (Required)

Work Location:

In person