ANAX Business Technology is seeking a first-responder Network Technician to join our dynamic group of IT staff in the fast-paced SMB segment. With ANAX there is always something new to learn and staying on the leading edge of technology is a way of life. Day to day, our candidate will work with a wide variety of technologies and clients in industries from legal to veterinary medicine. Interested candidates will find ANAX's environment a perfect place to excel and experience a wide range of new technologies.

Responsibilities:

Provide first-class customer service to a wide variety of clients, often as their first point of contact Monitor the inbound service board and triage new tickets: resolve on the spot if it's a quick fix or escalate with clear notes Resolve common, high-frequency technical issues efficiently and close tickets accurately Maintain servers (virtual and physical) as well as backups, infrastructure and most importantly: client relationships

Basic Requirements:

A professional demeanor, clean appearance and a keen understanding of the term "customer service" Strong triage instincts with the ability to quickly size up a problem Comfort working a high-volume ticket queue and context-switching between issues Problem solving and troubleshooting skills Satisfactory written and verbal skills including the ability to communicate technical items to non-technical individuals A minimum of one year experience providing technical support for PCs, servers, and/or network infrastructure including experience deploying and/or maintaining the following Microsoft technologies: Windows client OS', Windows Server OS' (User administration or better), Microsoft 365 (Mailbox administration or better) Current Microsoft Certification or the ability to complete a certification within 90 days Reliable transportation that can get anywhere from Sunrise Mountain to the Pahrump Valley and back again

Preferred Qualifications:

Prior experience in a fast-paced help desk or ticket-driven support role Experience with a PSA/ticketing platform Any IT certification including (but not limited to) CompTia A+/Network+ (or higher) or MCP (or higher) Experience with the Apple ecosystem - iPhone to iPad to iMac Experience implementing and maintaining business-grade backup solutions Experience with account management and client relations Experience working with technology in the legal vertical

Compensation Package:

Base annual salary range starting at $50,000 plus… Monthly bonuses Monthly vehicle allowance 401K match Competitive health, vacation and sick time benefits Reimbursement for approved technical certifications

Our Hiring Process:

During your journey to join our team you can expect the following few steps from resume to orientation: Step 1: Candidates apply with a resume on the job board. Step 2: The candidates who rise to the top of the pack will be invited to participate in an online video interview. Step 3: An online, skills-based assessment will be issued to qualified candidates. Step 4: If we like what we see in the video interview & assessment, the candidate will be contacted to join us for an in-person interview with key managers. Step 5: Orientation and on-boarding.

Pay:

From $50,000.00 per year

Benefits:

401(k) 401(k) matching Dental insurance Health insurance Paid time off Professional development assistance Retirement plan Vision insurance

Experience:

IT support: 1 year (Required)

Work Location:

Hybrid remote in Las Vegas, NV 89147