Tier II Tech Support Representative Nutmeg - 3.3 Enfield, CT Job Details Full-time $65,000 - $80,000 a year 1 day ago Benefits Health savings account Health insurance Dental insurance 401(k) Paid time off Work from home Vision insurance 401(k) matching Employee discount Qualifications Customer communication Windows High school diploma or GED macOS Desktop administration Associate's degree Mobile devices

Full Job Description About Nutmeg Technologies :

Join a leading Managed Services Provider (MSP) dedicated to delivering exceptional IT support to businesses. At Nutmeg Technologies, we believe in a customer-centric approach, and we're looking for individuals who share this vision.

Role and Responsibilities :

Provide frontline IT support for company hardware and software, including computers, mobile devices, AV equipment, applications, and platforms. Efficiently respond to and resolve Level 1 & 2 requests using expertise, ticketing systems, and knowledge bases. Support clients via tools like NinjaOne / ConnectWise. Handle workstation set-up for new employees, client PC refresh, and data migration. Assist with the operation and troubleshooting of peripherals, conference room equipment, and AV systems. Ensure customer satisfaction by following up on resolved issues.

Qualifications & Technical Skills :

Minimum:

High school diploma (Associate's or higher preferred). 1-3 years in a Help Desk/Desktop Support role. Proficient in Microsoft software (Operating Systems, Office suite, OneDrive). Experience with ticketing, support tools, and troubleshooting Windows 7-11, MAC OS, Active Directory, and Office 365. Skills in command prompts, LAN/WAN connectivity issues, and printer maintenance. Excellent communication, customer service, and multitasking abilities. Microsoft Certifications (MTA, MCSA, or MCSE) are a plus.

Additional Information :

Primarily in-office role; work from home allowed under specific circumstances. Candidates must have a stable, non-wireless internet connection and a quiet workspace.

Job Details :

Full-time position

Shift:

8 hours, between 7:30 AM and 7:00 PM EST. On-call duties as required.

Benefits :

Competitive 401(k) with immediate matching.

Comprehensive health package:

Dental, Vision, and Health insurance.

Generous PTO:

Vacation, personal days, and paid time off from day one. Employee discount & Retirement plan.

Application Information :

Candidates should be able to reliably commute to Enfield, CT 06082

Job Type:

Full-time Pay:

$65,000.00 - $80,000.00 per year

Benefits:

401(k) 401(k) matching Dental insurance Health insurance Health savings account Paid time off Vision insurance

Work Location:

In person