Network Technician Powersolv Inc
- 4.8 Warwick, RI Job Details Contract $30
- $38 an hour 1 day ago Qualifications Phone communication Zendesk Customer relationship management (CRM) systems (technically supported) Problem-solving Customer support ticket management ServiceNow Associate's degree Ticketing system technical support Full Job Description Sharing details of an opportunity we have with client
- State of Rhode Island (DOA) , please go through it.
Job Information:
Role:
Network Technician (Telecommunications Tech)
Work Location:
Warwick, RI Hours/week:
35
Job ID:
164867
Expected Duration:
Up to 6 months
Client:
State of Rhode Island
- DOA Background check: Background check will be conducted before on-boarding, if selected.
Position Summary The Call Center Representative — Telecommunications Focus provides front-line customer support for voice, network, and communication-related issues. This role serves as the primary point of contact for employees, agencies, and partners seeking assistance with phone systems, call routing, voicemail, softphones, and basic connectivity problems. Representatives troubleshoot issues, document incidents, and escalate complex problems to telecommunications or infrastructure specialists. Key Responsibilities Answer incoming calls, tickets, and service requests related to telecommunications issues including: Desk phones, softphones, headsets, and mobile endpoints Voicemail, call forwarding, hunt groups, and auto-attendant issues Basic Microsoft Teams Phone or legacy PBX support Perform initial troubleshooting and provide step-by-step guidance to resolve common issues. Create, classify, and update incidents within the ticketing system accurately. Escalate unresolved or complex cases to Tier 2/Tier 3 telecom/network teams. Communicate planned maintenance, outages, service changes, or updates to callers following predefined scripts. Assist callers with password resets, account lockouts, and basic user profile or device provisioning steps when appropriate. Monitor call queues, meet service-level targets, and maintain exceptional customer service quality. Document recurring issues and recommend updates to knowledge base articles. Collaborate with telecom engineers, network operations, and support managers to improve call flows and reduce repeat incidents. Required Skills & Competencies Strong customer-service mindset with clear verbal communication skills. Basic understanding of telecommunications concepts (call routing, voicemail, softphone setup, PBX basics). Ability to follow scripts, troubleshooting guides, and procedural checklists. Comfort working with ticketing platforms (ServiceNow, Zendesk, or similar). Ability to stay calm, patient, and professional under pressure. Skilled at multitasking in a high-volume call-center environment. Preferred Experience Prior call-center or helpdesk support experience (1-3 years). Familiarity with Microsoft Teams Phone, Avaya, Cisco, or other enterprise voice systems. Experience supporting state or public-sector technology environments. Knowledge of basic networking fundamentals (LAN/WAN, Wi‑Fi troubleshooting). Typical Work Environment High-volume support desk handling calls from statewide agency users. Standard business hours; may include rotating shifts or on-call coverage depending on agency needs. Work-from-office or hybrid environment depending on departmental policy. Education Associate's degree or certificate equivalent required. Additional technical certifications or telecom coursework preferred. If interested, please share your updated resume & reply with following details:
Total Years of Experience:
Your Full Name (As per your Passport): Work Authorization (Citizen/Green Card/Visa): Last Five (5) digits of
SSN:
Current Location (with Zip code): Are you currently working on
Project:
End Day & Month of Last Project:
Availability to start
Project/Notice Period:
Any offer in
Hand:
Any Final interview: Any vacation plans for the next 3 months?
LinkedIn URL:
Salary expectations:
Pay:
$30.00
00 per hour
Work Location:
In person
