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Ampcus Inc.
Support Technician 1
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Job Description
Support Technician 1#26-16197
Austin, TX
Onsite Job Description
Ampcus Inc. is a certified global provider of a broad range of Technology and Business consulting services. We are in search of a highly motivated candidate to join our talented Team.
Job Title:
Support Technician 1
Location(s): Austin, TX
Job Summary
We are seeking 2 Level 1 Support Technicians to provide technical support and assist with aputer and docking station refresh project. The technicians will perform day-to-day activities includingputer imaging,puter replacement, and data migration. Project procedures and processes will be provided, and the technicians will work as part of a team with a subject matter expert and project manager.
Windows 11 technical support experience is helpful but not required.
Key Responsibilities
Assist with manual labor and technical support associated with aputer and docking station refresh project.
Performputer imaging, replacement, and data migration activities according to established procedures.
Maintain, analyze, troubleshoot, and repairputer systems, hardware, and peripherals.
Document, maintain, upgrade, and replace hardware and software systems.
Prepare or assist with service record documentation.
Provide technical assistance and support for application and hardware-related issues.
Install, maintain, move, test, and upgrade new and existing hardware and software.
Maintain required security controls over software.
Monitor systems and provide assistance with the use and interface of systems, subsystems, and software applications.
Access data from and transfer data to various databases as required.
Work cooperatively with team members in a professional work environment.
Provide excellent customer service and effective technical support.
Handle multiple tasks, prioritize activities, and meet deadlines.
Required Qualifications
High school graduation or equivalent.
Experience maintaining, troubleshooting, repairing, installing, and upgradingputer systems, hardware, peripherals, and software.
Knowledge of personalputers,puterponents, ers, and related terminology.
Knowledge ofputer operations, information systems,puter software and hardware, and information security policies and procedures.
Experience providing technical assistance and support for applications and hardware.
Experience using and supporting personalputers and applicable programs and systems.
Experience troubleshooting information systems and operating information technology systems.
Working knowledge of Windows operating systems.
Experience using Microsoft Office Suite and WordPerfect.
Strong oral and writtenmunication skills.
Ability to provide excellent customer service.
Ability to work cooperatively with others in a professional environment.
Ability to lift and relocate up to 30 lbs.
Ability to handle multiple tasks, prioritize work, and meet deadlines.
Preferred Qualifications
Windows 11 technical support experience.
Ampcus is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veterans or individuals with disabilities.