Strategic Account Engineer WEI Woonsocket, RI Job Details Full-time Up to $95,000 a year 3 days ago Benefits Health insurance Dental insurance Paid time off Vision insurance 401(k) matching Professional development assistance Qualifications Data center experience Customer relationship building Interpersonal skills Tooling In-person customer service Client relationship development Virtualization tools Programming languages Customer engagement Technical presentations (as sales engineering task) Customer relationship management Server virtualization Network support Solution design (as sales engineering task) Linux Developer tools Automation tools Full Job Description Strategic Account Engineer Worldcom Exchange, Inc. (WEI) is a leading provider of advanced IT solutions and services supporting critical environments from the datacenter to the desktop. WEI provides products and solutions from leading manufacturers such as Cisco, Dell Technologies, HPE, Lenovo, VMware, Microsoft, and others. Partnering with industry leaders as well as smaller emerging technology companies has been a hallmark of the WEI go-to-market strategy Due to continued growth, we are looking to add a technical Strategic Account Engineer who will be dedicated to one of our most strategic accounts. Regular onsite presence in Woonsocket, RI AND Salem, NH is expected. You must be willing to commute to both locations. This is a non-billable role that blends pre-sales activities (solution design, presentation, configuration, and scopes of work) with ongoing, hands-on technical collaboration including POC, rollout, documentation, and project support inside the client's environment. The ideal candidate is an experienced engineer who builds trusted client relationships and is equally comfortable whiteboarding a solution and working hands-on to implement it.

Responsibilities:

The Technical Account Consultant must have excellent business acumen and be able to effectively translate how designed solutions will help the client achieve their business objectives.

Specific responsibilities include:

Pre-Sales & Solution Design Meet with the client, build technical relationships, and assist in the overall sales process. Work with the Account Manager and sales team to develop the customer relationship and solutions. Create solution designs, with support from senior engineering resources, and present them to the client. Create presentations and other customer deliverables. Create configurations for solutions and assist with the quote-building process. Build scopes of work for professional services. Work directly with OEM sales teams, technical counterparts, and product management. Client Engagement & Technical Co-Work Serve as the client's primary day-to-day technical resource and technical escalation liaison. Maintain deep knowledge of the client's environment, standards, and technology roadmap. Assist in the delivery of POCs, installations, documentation, and customer training. Work onsite to support project and rollout operations. Work with delivery and fulfillment teams to ensure client expectations are met. Evaluate and develop tools to improve workflow efficiencies for client projects. Independently research unfamiliar topics, processes, or tools to quickly fill knowledge gaps and support ongoing work.

Required Experience:

MUST be able to provide proof of your ability to work in the US legally without requiring sponsorship now or at any point in the future. Regular onsite presence inWoonsocket RI AND Salem, NH is expected. You must be willing to commute to both locations. Local candidates only. No relocation offered. Excellent customer service and troubleshooting skills with a strong service orientation. Ability to build trusted relationships and communicate technical concepts to audiences ranging from IT administrators to executives. 3-5 years of hands-on server, storage, network, and virtualization experience in datacenter environments, in IT administration, operations, or a pre-sales role. Strong working knowledge in one or more of the above areas. Familiarity with the datacenter product portfolios of major IT manufacturers. Familiarity with scripting languages such as Python or PowerShell. Familiarity with automation and development tools such as Ansible, Postman, or Git. Experience with Linux operating systems. Solid understanding of current virtualization technologies. Good understanding of orchestration and infrastructure automation technologies. Strong critical thinking, complex problem solving, appropriate judgment, and decision-making skills.

EEOC Statement:

WEI is an

Equal Opportunity Employer:

The Company believes that all persons are entitled to equal employment opportunity. The Company will not discriminate or tolerate discrimination against any employee or applicant because of race, color, creed, religion, genetic information, sex, sexual orientation, national origin, age, status with regard to public assistance, marital or veteran status, disability or any other characteristic protected by local, state or federal law.

Pay:

Up to $95,000.00 per year

Benefits:

401(k) matching Dental insurance Health insurance Paid time off Professional development assistance Vision insurance Application Question(s): MUST be willing to commute to Woonsocket, RI AND Salem, NH as needed Ability to

Commute:

Woonsocket, RI 02895 (Required)

Work Location:

In person