Job Summary Transport Security, Inc. is seeking an organized, detail-oriented Order Management Specialist to join our team in Waconia, Minnesota. In this role, you will be the primary point of contact for incoming customer orders, working directly with fleet operators, manufacturers, and distributors across North America. You will manage orders from receipt through entry into our ERP system and release to manufacturing, while providing responsive, professional support to a long-standing customer base. This is a highly visible role with a direct impact on production and customer satisfaction, and it offers a meaningful opportunity to shape how we work as we continue to modernize our order management processes. Key Responsibilities Receive, review, and process customer orders arriving by email, phone, web store, and customer procurement portals. Enter orders accurately into NetSuite and release them to manufacturing on time. Prioritize a high daily volume of requests, balancing urgent orders against routine ones and communicating clearly about timelines. Research customer order history and account records to clarify incomplete or non-standard requests before entry. Process replacement key and keyed-alike orders, applying established verification procedures. Respond to inquiries regarding pricing, part numbers, order status, lead times, shipping, warranties, and returns. Coordinate with sales, shipping, operations, and accounting to resolve order issues and answer customer questions. Maintain accurate records of orders, customer communications, and follow-up actions. Identify potential sales opportunities from customer inquiries and refer them to the sales team. Contribute to ongoing process improvement initiatives to improve accuracy, speed, and consistency. Qualifications Required 2+ years of experience in order management, order entry, customer service, or inside sales support in a business-to-business environment. Hands-on experience with an ERP or order management system. Strong organizational skills and demonstrated ability to manage competing priorities without losing track of details. Excellent written and verbal communication skills, with a professional and confident customer manner. Proficiency with Microsoft Office, particularly Outlook and Excel, and comfort learning new software. Strong problem-solving skills and sound independent judgment. Preferred Experience in manufacturing, distribution, or a similar production environment. Experience with NetSuite. Familiarity with technical, configurable, or made-to-order products. Experience with customer procurement portals such as Coupa, Ariba, or SAP. Product knowledge is not required. We provide thorough training on our product lines and systems. What We Offer A stable, established company with over 40 years in business and a loyal customer base. Comprehensive training and support as you learn our products and processes. A role with real visibility and influence in a small, collaborative team. Opportunity to help shape and improve how the department operates. About Us Located in Waconia, MN, Transport Security, Inc. has been the chosen partner of cargo security professionals and professional truck drivers for over 40 years. We provide high-security locks to the trucking, supply chain, portable storage, construction, and retail sectors. At Transport Security, our values aren't just words — they're how we operate every single day. We hire people who live our values and take pride in the way they work. We are guided by four core values: We'll Hold the Door — We lead with respect, empathy, and a genuine desire to help. We put people first and believe strong relationships drive strong results. We Want to Be Better — Curiosity is essential here. We challenge the status quo, continuously improve, and look for smarter ways to grow — as individuals and as a company. We Show Up — We're dependable and accountable. When we commit to something, we follow through. No excuses. No drama. Just results. We'll Figure It Out — We don't back away from challenges. If there's no roadmap, we build one. If it hasn't been done before, we learn, adapt, and make it happen. We live by these values every day — in how we serve our customers and vendors, and how we support each other as a team. If this sounds like the kind of environment where you would thrive, we encourage you to apply. transportsecurity.com

Pay:

$24.00 - $30.00 per hour Expected hours: 40.0 per week

Benefits:

401(k) 401(k) matching Dental insurance Flexible spending account Health insurance Health savings account Life insurance Paid time off Retirement plan

Education:

High school or equivalent (Required) Ability to

Commute:

Waconia, MN 55387 (Required)

Work Location:

In person