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Robert Half

SAP Public Cloud Support

Pay: Not specified

Posted: 1 week ago

Location: Cincinnati, OH (Onsite)

Last Updated: 1 week ago

Hours: Full-Time

Expires: 10/5/2026

Career Insights for Configuration Analyst / Specialist

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What they do

A Configuration Analyst or Specialist provides specialized technical assistance in software configuration management, a process to track and control changes in software. May work for a company software configuration management team and assist with all aspects of software configuration management, including software product and application reviews and analysis of system requirements. May work with software users to troubleshoot and resolve software configuration problems.

$106,606 / year median in Ohio

-8% projected decline

Explore Career

Job Description

We are looking for an SAP Public Cloud Support specialist to provide finance-focused application support for business users. This Long-term Contract position will manage incoming support requests, work directly with stakeholders to clarify issues, and help deliver timely solutions in a collaborative environment. The ideal candidate brings strong finance process knowledge, hands-on experience with SAP Public Cloud, and the communication skills needed to guide users through issue resolution.

Responsibilities:

Manage assigned finance support requests and investigate issues to provide accurate, timely resolutions.
Coordinate with business stakeholders to gather details, clarify problems, and schedule discussions when direct follow-up is needed.
Support SAP Public Cloud finance-related processes by identifying configuration or process issues and recommending practical solutions.
Document findings, resolution steps, and key updates to maintain clear support records and knowledge sharing.
Partner with functional teams to interpret business needs and translate them into effective system support outcomes.
Monitor ticket progress to ensure service expectations are met and unresolved items are escalated appropriately.
Travel as needed for onsite meetings or collaboration sessions, including up to two visits when required.