Join Western & Southern - Somewhere You Want to Be Western & Southern is somewhere to grow, lead, win and do good for others. Our supportive culture, continuous learning opportunities and connection to our local communities make our company the ideal place for a career. For more than 137 years, our long-term success has been fueled by a deep commitment to customer service and our community. Headquartered in Cincinnati, W&S is a Fortune 500® company recognized as one of America's Best Midsize Employers by Forbes. Our commitment to career growth and employee development earned us a top 100 ranking on the American Opportunity Index (AOI). We are dedicated to creating opportunities for our associates to grow and succeed. We take pride in our award-winning talent development team and our recognition as a Top 10 Military Friendly Employer and Top Spouse Employer.

Our Culture:

Excellence and Collaboration Western & Southern is built on a culture of integrity, top-notch performance, teamwork and collaboration. We're committed to hiring and developing professionals who strive for excellence, demonstrate strong ethics and make fact-based decisions. Our associates are empowered to chase their career dreams while being supported every step of the way. A Day In The Life of a Customer Service Consultant The Customer Service Consultant builds relationships with our clients in order to service and retain clients using a variety of communication methods with the primary method being phone. They also identify opportunities to cross sell products. Duties and Responsibilities Proactively seeks resolution to client inquiries and issues by researching and analyzing requests or issues using knowledge of our products and processes. Identifies cross selling opportunities while servicing the client using tailored approaches. Provides professional, effective courteous service using customer service techniques and solid judgement.

Desired Competencies and Skills:

Proven effective customer service skills. Excellent verbal and written communication skills with ability to speak in a calm, concise and empathetic manner. Proficient in ability to use multiple computer systems with ability to multi-task. Ability to adapt to changing client needs and process improvement changes. Premier Benefits to Support YOU We offer a comprehensive benefits package, including: Medical, dental, vision, and life insurance. 401(k) savings plan with pension options. Paid time off increasing with tenure. Tuition reimbursement and individualized career development plans. Parental leave and maternity leave with a 4-week transition back to work. Access to on-site amenities like a fitness center, cafeteria and more. Extensive employee discount program. Western & Southern is not just a place to work—it's somewhere to grow, lead, win and make a difference in your career and community. Learn more at www.westernsouthern.com/careers/home-office-careers. Western & Southern is a no nicotine, no tobacco employer in Ohio. Western & Southern Financial Group is an Equal Opportunity Employer and does not discriminate against any employee or applicant for employment because of race (including but not limited to traits historically associated with race such as hair texture and hair style), color, sex (includes pregnancy or related conditions), religion or creed, national origin, citizenship, age, disability, status as a veteran, union membership, ethnicity, gender, gender identity, gender expression, sexual orientation, marital status, political affiliation, or any other protected characteristics as required by federal, state or local law.

Job Type:

Full-time Pay:

From $48,800.00 per year

Benefits:

401(k) 401(k) matching Dental insurance Flexible schedule Health insurance On-the-job training Paid time off Parental leave Professional development assistance Referral program Vision insurance Application Question(s): This position requires professional dress. Are you willing to comply with the dress code? Have you ever been discharged or asked to resign from any previous position outside of a company Reduction in Force (RIF) or company downsizing? Are you willing to submit to a background and drug screening as a condition of employment? Do you use tobacco or nicotine products? Tobacco use includes but is not limited to, smoking, chewing or inhaling cigarette, cigar, electronic cigarette or pipe tobacco and chewing tobacco or snuff How many jobs have you had in the last 10 years?

Shift availability:

Day Shift (Required) Ability to

Commute:

Cincinnati, OH 45202 (Required)

Work Location:

In person